Post Closing Bond Team Lead

CrossCountry Mortgage, LLC; Northern (KY); Hybrid; USD 75,000 - 105,000; Full time

Benefits offered by this job

Medical, dental, vision

401K

Disability insurance

Employee assistance program

Wellness program

Job summary

CrossCountry Mortgage, LLC is seeking a Post Closing Bond Team Lead to manage daily operations of the Bond Post Closing team and resolve escalations efficiently.

The role requires 4+ years in post closing, 2+ years in a team lead position, and strong knowledge of investor conditions, with Encompass experience preferred. You will coach staff, monitor SLAs, and drive process improvements as part of a growing mortgage team.

Qualifications

• Bachelor's degree not required; High School Diploma or equivalent is stated.
• 4+ years of experience in a Post Closing role; bond loan experience preferred.
• 2+ years in a Team Lead or Senior Post Closing role.
• Experience with various loan programs and addressing investor conditions/exceptions.
• Experience working in Encompass, preferred.
• Advanced knowledge of regulatory rules and agency/investor guidelines overprints.

Responsibilities

• Oversee day-to-day operations of the Bond Post Closing team and ensure timely deliverables.
• Perform first-tier review of escalated files.
• Review and balance team loan assignments and load.
• Provide employee development and performance coaching in one-on-one meetings.
• Document and maintain records of meetings and actions to ensure accountability.
• Assist with onboarding and training of new hires and existing staff.
• Monitor productivity and ensure SLA compliance.
• Propose at least two process improvement suggestions per month.
• Review processes to identify trends for reporting to the Bond Post Closing Manager.
• Pull daily investor reports to identify loans suspended for purchase.

Skills

Team leadership

Post closing

Investor guidelines

Regulatory knowledge

MS Office

Education

High School Diploma or equivalent

Tools

Encompass

Job description

CrossCountry Mortgage (CCM)is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package,

• including medical, dental, vision, as well as a 401K.
• We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview

The Post Closing Bond Team Lead is responsible for daily production activities and leading a team of Post Closers in day-to-day operations. This role oversees first-level loan escalations and general inquiries from Bond Post Closing team members to ensure conditions and exceptions are resolved in a timely manner and that all escalations receive a response, guidance, or resolution within 48 hours of submission. The Post Closing Bond Team Lead monitors multiple reports and investor portals to ensure timely loan follow-up activities, accurate documentation within loan files, and effective communication with investors and internal departments.

Job Responsibilities

• Oversee the day-to-day operations of the Bond Post Closing team, ensuring efficient pipeline management, workflow optimization, and timely completion of deliverables.
• Perform first-tier review of escalated files.
• Review and balance the team’s loan assignments and task load.
• Provide employee development and performance coaching in one-on-one meetings.
• Document and maintain accurate records of one-on-one meetings, including discussion points, action items, commitments, and follow-up activities, ensuring timely completion and accountability.
• Assist with onboarding and training new hires and existing employees to be upskilled in a variety of topics as needed.
• Monitor staff productivity and ensure the team meets or exceeds minimum production requirements while maintaining compliance with established service level agreements (SLAs).
• Implement process improvements that enhance efficiency in the bond loan process, including identifying, recommending, and submitting a minimum of two process improvement suggestions per month.
• Review production and processes to identify trends that will be relayed to the Bond Post Closing Manager.
• Pull daily investor reporting to identify loans that have been suspended for purchase and load balance files as needed within the team.
• Assist with the Bond Post Closing Team tasks and responsibilities, as necessary.
• Assist the Bond Post Closing Manager with QC reporting.
• Review and obtain clarification from investors when needed to determine what is acceptable to cure applicable defects.
• Monitor daily condition reports from the investor for updates on suspended loans or new conditions as received.
• Monitor time of loans on the warehouse lines and advise Bond Post Closing Manager of those at potential risk for curtailment from the warehouse.
• Monitor a pipeline to ensure all loans shipped are either conditioned or purchased in a timely manner.
• Provide updates on the status of assigned loans with investors to the Post Closing Management Team.
• Ensure investor guidelines are followed and avoid incurring suspense fees.
• Review and approve team check requests as applicable.
• Ensure the Bond Post Closing Team meets set monthly purchased loan goals.

Qualifications and Skills

• High School Diploma or equivalent.
• 4+ years of experience in a Post Closing role; bond loan experience, preferred.
• 2+ years of experience in a Team Lead or Senior Post Closing role.
• Experience working with various loan programs and addressing investor conditions and exceptions.
• Experience working in Encompass, preferred.
• Advanced knowledge of regulatory rules and regulations.
• Advanced knowledge of agency and investor guidelines and overlays.
• Excellent communication skills.
• Excellent customer service skills with internal employees and external vendors.
• Excellent analytical and problem-solving skills to determine solutions and identify alternative resolutions within acceptable guidelines.
• Excellent attention to detail and organizational skills.
• Skilled at prioritizing and completing multiple tasks within established deadlines.
• Skilled at making decisions independently.
• Proficient in Microsoft Office Suite.

CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law ("Protected Characteristics"). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation.

The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.

Our growth is creating great opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Thanks for your interest in working on our team! Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.