Talent Acquisition Partner - Closing & Conversion

CrossCountry Mortgage, LLC; Northern (KY); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Job summary

CrossCountry Mortgage, LLC is seeking a Talent Acquisition Partner - Closing & Conversion to drive strategic growth by securing top Mortgage Loan Officer talent across branches. You will own late-stage recruiting, guide candidates through offers, and partner with leadership to position our value proposition and competitive compensation.

You will engage senior leaders, leverage market data, and craft tailored closing strategies to improve offer acceptance and onboarding experiences across a

Qualifications

• Bachelor’s degree or equivalent experience.
• 7+ years in mortgage banking, retail lending, or financial services.
• Experience managing recruitment for high-production teams.
• Strong understanding of mortgage production metrics.

Responsibilities

• Partner with leadership to drive strategic growth and high-performing Loan Officers.
• Own final stages of recruiting lifecycle from offer to onboarding.
• Lead high-impact, closing conversations and customize offers.
• Influence and convert candidates into hires with a consultative approach.
• Track closing metrics to improve conversion strategies.

Skills

Mortgage industry experience

Recruiting leadership

Candidate closing

Data-driven strategy

Relationship building

Negotiation

Communication

Education

Bachelor’s degree or equivalent

Tools

Market intelligence

Industry benchmarks

Job description

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Talent Acquisition Partner - Closing & Conversion is responsible for driving strategic growth by securing high-performing Mortgage Loan Officer talent for designated branches or regions within a large-scale, high-production mortgage platform. This role focuses on the later, most critical stages of the recruiting lifecycle, engaging qualified candidates after initial screening phases and owning candidate conversion outcomes through high-impact closing efforts, including guiding candidates through final decisions and offer acceptance. Partnering closely with internal recruiting teams and senior leadership, this role effectively positions CrossCountry Mortgage’s value proposition, guides candidates through complex decisions, and drives competitive offer outcomes. The Talent Acquisition Partner - Closing & Conversion leverages market intelligence, production data, and industry relationships to influence top-producing Loan Officers and teams in a highly competitive landscape.

Job Responsibilities:

• Partner with branch and divisional leadership to support strategic growth initiatives across established, high-performing teams.
• Collaborate with internal recruiting teams to align on candidate pipelines, priorities, and market strategy.
• Focus on attracting and securing experienced, high-producing Mortgage Loan Officers and teams.
• Own the final stages of the recruiting lifecycle, driving candidate conversion from offer through acceptance and onboarding.
• Lead advanced-stage candidate engagement, including presenting opportunities, addressing questions, and guiding final decision-making.
• Lead high-impact candidate closing conversations, effectively positioning CrossCountry Mortgage’s value proposition, compensation structure, and growth opportunities.
• Influence and convert qualified candidates into hires through a consultative, relationship-driven approach.
• Partner with leadership to craft and present competitive, customized offers aligned with candidate motivations and business objectives.
• Facilitate transparent and professional discussions regarding compensation, transition expectations, and onboarding.
• Develop and execute tailored closing strategies for high-value candidates, leveraging market intelligence, production data, and competitor insights.
• Drive offer acceptance rates by proactively identifying risks and addressing candidate concerns throughout the decision-making process.
• Serve as the primary point of contact for late-stage candidates, ensuring a seamless and high-quality experience through offer acceptance and onboarding transition.
• Build and maintain relationships with top talent to understand career objectives, production drivers, and long-term goals.
• Leverage production data, market insights, and industry tools to identify trends and inform recruiting strategies.
• Maintain awareness of the competitive landscape, including talent movement and organizational positioning within the mortgage industry.
• Track and analyze closing metrics, including offer acceptance rates and declines, to continuously improve conversion strategies.

Qualifications and Skills:

• Bachelor’s degree or equivalent relevant experience.
• 7+ years of experience in mortgage banking, retail lending, or financial services, preferably within high-production or large-scale mortgage organizations.
• Experience as a Recruiting Manager at a high-performing organization supporting $2B+ in production or within a top-tier mortgage competitor ($5B+ annual volume).
• Advanced understanding of mortgage production metrics, including loan volume, pipelines, and performance indicators.
• Skilled at leveraging data, market intelligence, and industry insights to inform strategy and influence outcomes.
• Excellent relationship management skills, effectively influencing and engaging candidates in advanced stages of the hiring process.
• Excellent communication, negotiation, and business acumen, successfully navigating complex and sensitive discussions.
• Skilled in operating independently in a dynamic, performance-driven environment while collaborating across teams.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com. California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.

CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.

Our growth is creating great opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Thanks for your interest in working on our team! Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.