Loan Coordinator

CCM CrossCountry Mortgage, LLC; Casper (WY); On-site; USD 42,000 - 54,000; Full time

Job summary

CrossCountry Mortgage, LLC is seeking a detail-oriented Loan Coordinator to support daily branch operations by coordinating schedules, managing appointment workflows, and maintaining branch tracking systems. You will assist loan officers and partners to ensure efficient processing of loan-related activities, interact with clients, and help the branch meet service standards and objectives.

This role follows a Monday–Friday, 9:00 a.m. – 5:00 p.m.

Qualifications

• High School Diploma or equivalent.
• Excellent math and analytical skills.
• Excellent communication skills.
• Proficient in DU, LP, Microsoft Outlook, and Windows.

Responsibilities

• Manage loan officers' schedules and assist loan partners with daily loan file activities.
• Manage the branch lead tracker and branch database while maintaining professional business rapport.
• Schedule all loan officer appointments, including new lead consultations and additional meetings for the Branch Manager.
• Answer incoming calls and route them appropriately.
• Assist the Loan Partner II with clerical tasks such as copying and faxing documents.
• Schedule weekly face-to-face meetings based on branch metrics and operational needs.
• Meet branch objectives related to pre-qualifications and pre-approvals.
• Attend branch events to assist loan officers in building clientele.
• Complete and maintain branch-assigned checklists, files, and analyses within established branch deadlines.
• Work a Monday-Friday schedule with hours from 9:00 a.m. to 5:00 p.m.

Skills

Math

Communication

DU

LP

Microsoft Outlook

Windows

Education

High School Diploma

Tools

DU

LP

Microsoft Outlook

Windows

Job description

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You'll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview

The Loan Coordinator supports daily branch operations by coordinating schedules, managing appointment workflows, and maintaining branch tracking systems. This role provides administrative and clerical assistance to loan officers and loan partners to ensure efficient processing of loan-related activities. The Loan Coordinator interacts with clients and helps the branch meet operational objectives and service standards.

Job Responsibilities

• Manage loan officers' schedules and assist loan partners with daily loan file activities.
• Manage the branch lead tracker and branch database while maintaining professional business rapport.
• Schedule all loan officer appointments, including new lead consultations and additional meetings for the Branch Manager.
• Answer incoming calls and route them appropriately.
• Assist the Loan Partner II with clerical tasks such as copying and faxing documents.
• Schedule weekly face-to-face meetings based on branch metrics and operational needs.
• Meet branch objectives related to pre-qualifications and pre-approvals.
• Attend branch events to assist loan officers in building clientele.
• Complete and maintain branch-assigned checklists, files, and analyses within established branch deadlines.
• Work a Monday-Friday schedule with hours from 9:00 a.m. to 5:00 p.m.

Qualifications and Skills

• High School Diploma or equivalent.
• Excellent math and analytical skills.
• Excellent communication skills.
• Proficient in DU, LP, Microsoft Outlook, and Windows.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com

California residents: Please see CrossCountry's privacy statement for information about how CrossCountry collects and uses personal information about California applicants.

CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual's association with a member of a protected group or any other characteristic protected by federal, state, or local law ("Protected Characteristics"). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.

Our growth is creating great opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! So once you've had a chance to explore our current open positions, keep track of both your progress in the selection process, and new postings that might interest you! Thanks for your interest in working on our team! Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.