Bond Post Closing Team Lead – Elevate Operations

CrossCountry Mortgage, LLC; United States; On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Career growth opportunities

Job summary

CrossCountry Mortgage, LLC in the United States is seeking a Post Closing Bond Team Lead to manage daily Bond Post Closing operations and mentor a team of post closers. You will supervise first-tier file escalations, ensure timely conditions and maintain accurate loan documentation in collaboration with investors.

This role requires 4+ years in post closing with bond loan experience and 2+ years in a team leadership role, plus strong regulatory knowledge and proficiency in Encompass.

Qualifications

• High School Diploma or equivalent.
• 4+ years of experience in a Post Closing role; bond loan experience preferred.
• 2+ years of experience in a Team Lead or Senior Post Closing role.
• Experience working with various loan programs and addressing investor conditions and exceptions.
• Experience working in Encompass, preferred.
• Advanced knowledge of regulatory rules and regulations.
• Advanced knowledge of agency and investor guidelines and overlays.
• Excellent communication skills.
• Excellent customer service skills with internal employees and external vendors.
• Excellent analytical and problem-solving skills to determine solutions and identify alternative resolutions within acceptable guidelines.
• Excellent attention to detail and organizational skills.
• Skilled at prioritizing and completing multiple tasks within established deadlines.
• Skilled at making decisions independently.
• Proficient in Microsoft Office Suite.

Responsibilities

• Oversee the day-to-day operations of the Bond Post Closing team, ensuring efficient pipeline management, workflow optimization, and timely completion of deliverables.
• Perform first-tier review of escalated files.
• Review and balance the team’s loan assignments and task load.
• Provide employee development and performance coaching in one-on-one meetings.
• Document and maintain accurate records of one-on-one meetings, including discussion points, action items, commitments, and follow-up activities, ensuring timely completion and accountability.
• Assist with onboarding and training new hires and existing employees to be upskilled in a variety of topics as needed.
• Monitor staff productivity and ensure the team meets or exceeds minimum production requirements while maintaining compliance with established service level agreements (SLAs).
• Implement process improvements that enhance efficiency in the bond loan process, including identifying, recommending, and submitting a minimum of two process improvement suggestions per month.
• Review production and processes to identify trends that will be relayed to the Bond Post Closing Manager.
• Pull daily investor reporting to identify loans that have been suspended for purchase and load balance files as needed within the team.
• Assist with the Bond Post Closing Team tasks and responsibilities, as necessary.
• Assist the Bond Post Closing Manager with QC reporting.
• Review and obtain clarification from investors when needed to determine what is acceptable to cure applicable defects.
• Monitor daily condition reports from the investor for updates on suspended loans or new conditions as received.
• Monitor time of loans on the warehouse lines and advise Bond Post Closing Manager of those at potential risk for curtailment from the warehouse.
• Monitor a pipeline to ensure all loans shipped are either conditioned or purchased in a timely manner.
• Provide updates on the status of assigned loans with investors to the Post Closing Management Team.
• Ensure investor guidelines are followed and avoid incurring suspense fees.
• Review and approve team check requests as applicable.
• Ensure the Bond Post Closing Team meets set monthly purchased loan goals.

Skills

Post Closing

Team leadership

Communication

Analytical skills

Attention to detail

MS Office

Encompass

Regulatory knowledge

Education

High School Diploma

Tools

Encompass

Microsoft Office

Job description

CrossCountry Mortgage, LLC in the United States is seeking a Post Closing Bond Team Lead to manage daily Bond Post Closing operations and mentor a team of post closers. You will supervise first-tier file escalations, ensure timely conditions and maintain accurate loan documentation in collaboration with investors.

This role requires 4+ years in post closing with bond loan experience and 2+ years in a team leadership role, plus strong regulatory knowledge and proficiency in Encompass.