Post-AGI AI Support Engineer: Troubleshooting at Scale

OpenAI; California (MO); On-site; USD 120,000 - 180,000; Full time

Job summary

OpenAI is seeking an experienced User Operations specialist to support customers deploying AI at scale. You’ll troubleshoot high-impact issues via tickets and live calls, owning incidents end-to-end and guiding customers toward lasting resolution with cross‑functional partners.

You’ll become a trusted expert on OpenAI’s platform, helping shape world‑class support, drive automation, and scale processes while thriving in a fast‑moving, post‑AGI environment.

Qualifications

• 8+ years of experience in User Operations or related technical roles.
• Comfort with scripting/engineering code (Python) to automate tasks.
• Expert-level SaaS troubleshooting skills.
• Polished enterprise communication under high-stakes conditions.
• Proven ability to build strong customer and cross-functional relationships.
• Strong problem solving and ability to explain complex tech clearly.
• Thrives in ambiguity; adapts quickly and learns continuously.
• Humility and team-first mindset with eagerness to help others.
• Bachelor’s degree in CS/CE or equivalent practical experience.

Responsibilities

• Troubleshoot and resolve complex technical issues for customers, including API failures and production incidents.
• Serve as trusted expert on OpenAI’s products and platform for complex issues.
• Escalation point and defense for complex problems; collaborate with engineering to resolve and prevent recurrence.
• Drive automation and AI-powered workflows to improve internal tooling and efficiency.
• Partner with Product and Go-To-Market teams to scale solutions.

Skills

8+ years experience

Python scripting

SaaS troubleshooting

Enterprise communication

Customer relationships

Critical thinking

Adaptability

Team player

Bachelor's degree in CS/CE

Education

Bachelor's degree in CS/CE or related field

Tools

Python

Job description

OpenAI is seeking an experienced User Operations specialist to support customers deploying AI at scale. You’ll troubleshoot high-impact issues via tickets and live calls, owning incidents end-to-end and guiding customers toward lasting resolution with cross‑functional partners.

You’ll become a trusted expert on OpenAI’s platform, helping shape world‑class support, drive automation, and scale processes while thriving in a fast‑moving, post‑AGI environment.