POS Systems Specialist - Retail Tech & After-Hours Support

HI Steaks; Honolulu (HI); On-site; USD 55,000 - 75,000; Full time

Job summary

HI Steaks in Honolulu seeks a POS Specialist to maintain and support enterprise POS systems across multiple store locations, including traditional registers, mobile POS, and self-checkout. The role collaborates with Store Operations, vendors, and IT to ensure smooth daily operations and successful upgrades.

The position requires an Associate’s degree and 1 year of POS/retail tech experience, with strong troubleshooting and documentation skills, and willingness to support after-hours as needed.

Qualifications

• Associate’s degree in information technology, Computer Science, or equivalent practical experience.
• 1 year supporting POS systems or retail technology environments.
• Help desk and IT customer service experience.
• Prior grocery and retail environment experience.

Responsibilities

• Support and maintain enterprise POS systems across traditional, mobile, and self-checkout environments
• Serve as an escalation point for hardware, software, and application issues
• Support POS software deployments, patches, configuration changes, and version upgrades
• Perform and document regression testing to validate POS functionality before and after system changes
• Validate end-to-end transaction workflows, peripherals, and integrations during upgrade testing
• Monitor POS system health and respond to outages or performance degradation
• Perform root cause analysis and implement corrective actions for recurring POS issues
• Maintain clear documentation for POS configurations, procedures, and testing activities
• Coordinate with POS vendors, payment processors, and third-party support providers
• Support store openings, remodels, lane expansions, and technology refreshes
• Responsible for on-call and after-hours support for planned maintenance and critical incidents

Skills

POS systems

Retail tech

Troubleshooting

Documentation

Networking concepts

On-call support

Team collaboration

Education

Associate’s degree in IT / CS

Tools

POS peripherals knowledge

Job description

HI Steaks in Honolulu seeks a POS Specialist to maintain and support enterprise POS systems across multiple store locations, including traditional registers, mobile POS, and self-checkout. The role collaborates with Store Operations, vendors, and IT to ensure smooth daily operations and successful upgrades.

The position requires an Associate’s degree and 1 year of POS/retail tech experience, with strong troubleshooting and documentation skills, and willingness to support after-hours as needed.