POS Support Specialist

Uhaul; Phoenix (AZ); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

401(k) Savings Plan

Paid holidays, vacation, and sick time

Onsite medical clinic

Job summary

U-Haul is seeking a POS Support Specialist to join our Phoenix team. You will provide remote support for U-Haul computer-based applications and systems to dealers, centers, and internal users under the Manager- U-Haul POS Support.

The role emphasizes real-time problem solving and thorough documentation. Responsibilities include troubleshooting peripherals and network-related issues, coordinating with development for software discrepancies, and supporting field devices managed via Meraki.

Qualifications

• Fundamental networking knowledge and experience preferred.
• Experience with Meraki and device management preferred.
• Strong OS and browser troubleshooting skills.
• High typing speed and clear written/verbal communication.

Responsibilities

• Provide Remote support via phone queues and live chat for U-Haul applications.
• Troubleshoot peripherals like printers, modems, routers, and devices.
• Identify software discrepancies and report to development teams.
• Research issues and assist with incident response scenarios.
• Tier 1 troubleshooting with documentation and escalation as needed.
• Trace network issues and resolve or escalate accordingly.
• Assist with VoIP issues and user softphone equipment.
• Manage field mobile devices using Meraki.
• Work with routers, switches, and modems on a Tier 1 level.

Skills

Networking basics

Center/MCO workstations

Meraki device management

Browsers & OS

Typing speed 45 wpm

Communication skills

Peripheral troubleshooting

Tools

Meraki

Phone/Chat systems

Job description

Eligibility

United States This position is not eligible for employer sponsorship. Applicants must be legally authorized to work and must not require employer sponsorship.

AI Policy

To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.

Job Overview

U-Haul is looking for a POS Support Specialists to join the team in Phoenix, Arizona. Under the direction of the Manager- U-Haul POS Support, POS Support Specialists are responsible for providing remote support to U-Haul Dealer, Center, Marketing Company, Shops, Tech Center, and Towers Internal end users of U-Haul computer based applications and systems.

Location:

2727 N Central Ave, Phoenix, Arizona 85004 United States of America

Job Details:

• Provide Remote support, via phone queues and live chat assistance, to all applications used to facilitate rental transactions and daily functions of U-Haul field and internal personnel.
• Troubleshoot U-Haul owned and maintained peripherals, ie: printers, cash drawers, mobile devices, computer workstations, credit card payment terminals, modems, routers, switches, etc.
• Identify software discrepancies and report to development teams for resolution.
• Research issues and assist in swift incidence and response scenarios.
• Tier 1 issue troubleshooting and resolution with full documentation and escalation as applicable.
• Trace possible network issues that impede the proper function of the software and elevate as appropriate.
• Identify Voice and VoIP issues and resolve or elevate as appropriate.
• Assist with resetting, and troubleshoot User softphone equipment.
• Build and manage field mobile devices using Meraki.
• Work with routers, switches, and modems on a Tier 1 level.

Pay:

$19 per hour

Shift times :

Sunday-Thursday (9:00am-6:00pm)

Job Qualifications:

• Fundamental working understanding of basic network functions, ie: Ping, tracert, etc.
• Understanding of IP addresses, and configuration of routers, modems, and switches.
• Support, identify, and resolve operating system and browser issues.
• Troubleshoot multiple mobile devices utilizing U-Haul mobile applications.
• System diagnostics and specifications via command prompt.
• Ticket logging proficiency. Detailed and complete descriptions of issues and resolution.
• Appropriate professionalism and demeanor, including phone and chat etiquette.
• Ability to type quickly and articulate information clearly.
• Understanding of networked equipment and the ability to remotely install, troubleshoot, and resolve peripheral hardware issues.

Job Requirements:

• Fundamental networking knowledge and experience is PREFERRED.
• Knowledge of Center/MCO workstations and peripherals is PREFERRED.
• Experience programming and managing devices through Meraki PREFERRED.
• Working knowledge of operating systems and browsers.
• Typing speed minimum of 45 wpm.
• Excellent written and verbal communications skills.
• Well-rounded knowledge of peripherals in a networked environment.
• Knowledge of mobile device and application troubleshooting.

U-Haul Offers:

• Medical insurance
• Prescription drug plans
• Dental & Vision plan with hearing care discounts
• Onsite medical clinic for team members and eligible family members
• New indoor fitness gym (Midtown Phoenix campus)
• Get Fit Gym Reimbursement Program
• Registered Dietitian Program
• WeightWatchers®
• CVS Virtual Care
• U‑Haul Kids Program
• 24‑Hour Nurse Line
• Wellness Program (Healthier You initiatives & challenges)
• Mindset App Reimbursement
• Pet Insurance & Wellness plans
• Career stability
• Opportunities for advancement
• Valuable on‑the‑job training
• Tuition Reimbursement Program
• Free online courses for personal and professional development at U‑Haul University®
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• Company‑paid life insurance
• Voluntary life insurance options
• Short-Term and Long‑Term Disability
• Critical Illness, Accident & Hospital Indemnity plans
• Business & business travel insurance
• MetLaw Legal Program
• MetLife Auto & Home Insurance
• LifeLock Identity Theft Protection
• Dave Ramsey's SmartDollar® Financial Wellness Program
• U‑Haul Federal Credit Union
• Paid holidays, vacation, and sick time
• You Matter Employee Assistance Program (EAP)
• Discounts on cell phone plans, hotels, computers, vehicles & more
• Community involvement & volunteer opportunities
• U‑Haul Mothers Program (Paid maternity leave)

U‑Haul Holding Company, and its family of companies including U‑Haul International, Inc. ("U‑Haul"), continually strives to create a culture of health and wellness. Consistent with applicable state law, U‑Haul will not hire or re-hire individuals who use nicotine products. The states in which U‑Haul will decline to hire nicotine