POS Support & QA Liaison

Pomeroy; Greenville (SC); Presencial; USD 70.000 - 90.000; Jornada completa

Descripción de la vacante

Pomeroy in Greenville, SC is seeking a Support Specialist to promote a high-quality Pomeroy Way image by assisting end-users, QA testers, developers, and project managers with POS software issues.

You will own and escalate problems, analyze defects, and communicate across Support, QA, Development, and Customer teams to drive issues to resolution while mentoring teammates in a collaborative, fast-paced environment.

Formación

• BA/BS degree in computer science, business or related study or a technology related degree/certification.
• 5+ years software support experience.
• 5+ years progressive Retail or IT industry experience; retail preferred.
• Proficient with Microsoft Office Applications
• Advanced level skills/knowledge - 4690 OS, Windows, DOS, Linux and Software support center, QA operations and IT/networking experience

Responsabilidades

• Provide escalated POS software support to end-users.
• Analyze defects and reproduce issues for QA and development.
• Own issues from identification to resolution and communicate progress.
• Mentor team members and share knowledge.
• Collaborate with QA, development, and customer teams to ensure smooth resolutions

Conocimientos

Communication skills

Problem-solving

Leadership

Team collaboration

Educación

BA/BS in CS/Business or related field

Herramientas

Windows

Linux

DOS

4690 OS

QA operations

IT/networking

Descripción del empleo

Pomeroy in Greenville, SC is seeking a Support Specialist to promote a high-quality Pomeroy Way image by assisting end-users, QA testers, developers, and project managers with POS software issues.

You will own and escalate problems, analyze defects, and communicate across Support, QA, Development, and Customer teams to drive issues to resolution while mentoring teammates in a collaborative, fast-paced environment.