POS Install Specialist - Networking & Client Training

SpotOn; Philadelphia (Philadelphia County); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision options

401(k) with company match

Paid parental leave

Paid vacation and holidays

Cell phone & internet stipend

Job summary

SpotOn is hiring an Installation Specialist to prepare restaurant sites for successful POS installations through virtual assessments, on-site readiness checks, and installation execution. You will troubleshoot complex infrastructure issues, mentor junior specialists, and contribute to SOP improvements.

The role requires deep restaurant operations knowledge and strong technical expertise. Responsibilities include conducting virtual site surveys, installing POS hardware, delivering staff training,

Qualifications

• A high school diploma or GED is required.
• An Associate degree in Information Technology, Computer Networking or Systems Administration, Engineering Technology, Business Administration, Hospitality Management (with strong technical acumen) or a related field is preferred.
• An equivalent combination of education and experience may be considered.

Responsibilities

• Conduct comprehensive virtual assessments, including complex or escalated restaurant sites.
• Validate readiness of wiring, electrical infrastructure, networking, and internet performance.
• Perform advanced diagnostics (traceroutes, port checks) and document infrastructure gaps or risks.
• Provide technical guidance to clients and vendors to resolve issues.
• Collaborate with Project Managers, Technicians, and Engineering to ensure installation success.
• Lead follow-ups to confirm remediation and support junior specialists through training and knowledge sharing.
• Recommend improvements to survey tools, templates, and internal processes.
• Maintain detailed records in internal systems, including photos, diagrams, and survey outcomes.
• Install and configure POS hardware, including workstations, printers, pin pads, cash drawers, switches, routers, and firewalls.
• Complete cabling, patching, and connectivity setup.
• Deliver onsite training and live support for staff and management.
• Implement menu/system updates and reporting configuration.
• Conduct pre- and post-installation tasks, site readiness checks, and troubleshooting.
• Lead follow-ups with clients to ensure smooth transitions and adoption.
• Travel regularly to client sites as required.
• Deliver high-quality, accurate work and outcomes by consistently adhering to documented processes, including SOPs, SLAs, and checklists.
• Review and verify outcomes before submission to maintain consistency and high-quality standards.
• Identify and address process gaps or errors to drive continuous improvement and operational excellence.

Skills

Networking basics

Wi‑Fi optimization

Network testing

POS deployments

Troubleshooting

Staff training

Zoom/onsite communication

Travel readiness

Organizational skills

Education

High school diploma or GED

Associate degree in IT/Networking/Systems Administration/Engineering Tech/Hospitality (preferred)

Equivalent education/experience considered

Tools

Microsoft Office

Google Workspace

CRM platforms

Ticketing systems

Job description

SpotOn is hiring an Installation Specialist to prepare restaurant sites for successful POS installations through virtual assessments, on-site readiness checks, and installation execution. You will troubleshoot complex infrastructure issues, mentor junior specialists, and contribute to SOP improvements.

The role requires deep restaurant operations knowledge and strong technical expertise. Responsibilities include conducting virtual site surveys, installing POS hardware, delivering staff training,