POS Deployment Pro: Site Surveys & Installations

SpotOn; Pittsburgh (Allegheny County); Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with match

Paid vacation and holidays

Cell phone/internet stipend

Job summary

SpotOn is hiring an Installation Specialist to ensure restaurant sites are ready for successful POS installations. You will perform virtual site surveys, hardware installation, and staff training while troubleshooting complex infrastructure issues.

You will travel regularly to client sites, collaborate with PMs, Technicians, and Engineering, and mentor junior specialists to improve processes and outcomes.

Qualifications

• Fluent in English (written and verbal).
• 2–3 years of restaurant and/or technical support experience.
• Experience in fintech or SaaS environments preferred.

Responsibilities

• Conduct virtual site surveys to validate wiring, networking, and power readiness.
• Install and configure POS hardware, cables, and networking equipment on site.
• Deliver staff training and live support during go-live and post-installation.
• Follow SOPs, SLAs, and documentation for QA and issue resolution.
• Lead multi-site deployments and mentor junior team members.

Skills

Networking basics

POS installations

Troubleshooting

Multi-site projects

Customer training

Zoom walkthroughs

Education

High school diploma or GED

Associate degree in IT or related field

Tools

CRM platforms

Ticketing systems

Microsoft Office

Google Workspace

Job description

SpotOn is hiring an Installation Specialist to ensure restaurant sites are ready for successful POS installations. You will perform virtual site surveys, hardware installation, and staff training while troubleshooting complex infrastructure issues.

You will travel regularly to client sites, collaborate with PMs, Technicians, and Engineering, and mentor junior specialists to improve processes and outcomes.