Italian-Speaking Customer Solutions Specialist

transcosmos (TCIS); United States; Remote; USD 48,000 - 68,000; Full time

Benefits offered by this job

Paid training

Competitive salary

Cafeteria benefits

Medicover

Job summary

Transcosmos is seeking a Customer Solutions Specialist to support customers by phone and email, resolving service and technical inquiries with confidence and care. You will troubleshoot issues, provide clear solutions, and keep customers informed throughout each case.

This remote role is performed from within Hungary. You will work with engineers and internal teams, maintain data privacy, and follow support procedures.

Qualifications

• Strong communication skills in English (B2) and Italian (C1).
• Customer-focused mindset and problem-solving skills.
• Good organizational skills and attention to detail.

Responsibilities

• Provide customer and technical support, including troubleshooting and installation/deployment assistance for engineers
• Resolve inquiries efficiently by following support procedures, escalating complex issues to Level 2 when needed
• Maintain data privacy and security compliance while collaborating effectively with customers, engineers, and internal teams

Skills

English (B2)

Italian (C1)

Customer-focused

Problem-solving

Organizational skills

Job description

Make a real impact every day!

As a Customer Solutions Specialist, you'll support customers via phone and email, resolving service and technical inquiries with confidence and care. You'll troubleshoot issues, provide clear solutions, and keep customers informed throughout their cases.

What You'll Do

• Provide customer and technical support, including troubleshooting and installation/deployment assistance for engineers
• Resolve inquiries efficiently by following support procedures, escalating complex issues to Level 2 when needed
• Maintain data privacy and security compliance while collaborating effectively with customers, engineers, and internal teams

Please note that although this is a remote position, the work must be performed within Hungary!

What You Bring

• Strong communication skills inEnglish (B2) and Italian (C1)
• Customer-focused mindset and problem-solving skills
• Good organizational skills and attention to detail

Why Join Us?

AtTranscosmos, you'll find a supportive team environment with real opportunities to grow.

• Paid training
• Competitive salary
• Cafeteria benefits
• Medicover