Portuguese Social Media Support — Athens CX Growth

Atlean World; Ohio; Presencial; USD 20.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private health insurance

Ticket Restaurant

Transportation allowance

Relocation package

Descripción de la vacante

Atlean World is seeking a Portuguese Social Media Support specialist to work in Athens, Greece. You will engage customers via phone, chat, and email, resolving issues with a friendly, solution-focused approach while adhering to brand guidelines.

The role requires EU resident status or Greek work permit and a minimum B2 English level. Relocation assistance is provided, including travel, settling support, and housing arrangement.

Formación

• Fluent in Portuguese and at least B2 English.
• Strong communication and active listening skills.
• Able to log and update customer interactions in systems.
• Willingness to work in shifts and adapt to multiple tools.

Responsabilidades

• Answer customer questions by phone, chat, and email with a friendly, solution-focused attitude.
• Resolve issues and create positive experiences for every customer.
• Follow brand guidelines and quality standards in all interactions.
• Log and update customer interactions in the relevant systems.
• Collaborate with team to continually improve service quality.

Conocimientos

Portuguese fluency

English proficiency

Communication skills

Active listening

Problem-solving mindset

Computer systems proficiency

Shift flexibility

EU passport or Greek work permit

Educación

High school diploma or equivalent

Descripción del empleo

Atlean World is seeking a Portuguese Social Media Support specialist to work in Athens, Greece. You will engage customers via phone, chat, and email, resolving issues with a friendly, solution-focused approach while adhering to brand guidelines.

The role requires EU resident status or Greek work permit and a minimum B2 English level. Relocation assistance is provided, including travel, settling support, and housing arrangement.