Portfolio Performance Specialist

Assetliving; Seattle (WA); On-site; USD 43,050 - 49,662; Full time

Job summary

Assetliving is hiring a Portfolio Performance Specialist in Seattle, WA to enhance property performance and support operational excellence. The role involves collaborating with teams, evaluating operational metrics, and assisting with resident engagement efforts.

Ideal candidates will have prior experience as an Assistant or Community Director, exceptional communication skills, and a foundational knowledge of property management laws. Competitive pay is offered ranging from $31.25 to $36.05 per hour.

Qualifications

• Prefer a minimum of high school degree.
• Prior Assistant or Community Director experience is required.
• Excellent written and verbal communication skills.

Responsibilities

• Assist Executive Vice President with special projects.
• Support implementation of strategies driving operational excellence.
• Evaluate operating performance using established metrics.

Skills

Written communication

Verbal communication

Knowledge of property management laws

MS Word

MS Excel

YARDI

Education

High school degree or equivalent

Tools

MS Outlook

Job description

Portfolio Performance Specialist

The Portfolio Performance Specialist provides support to the portfolio by providing coverage for staffing vacancies, triages poor-performing properties, and actively drives property performance by implementing training, tools, and systems that ensure the integration of best practices into the operation of the portfolio.

Essential Duties & Responsibilities

• Assists Executive Vice President with special projects, including the following: Identify team challenges, critical properties, employee development needs, and skill gaps.
• Helps support the implementation of strategies, programs, and initiatives that drive operational excellence and standardization onsite.
• Gathers feedback and data to effectively evaluate the operating performance of onsite operations against established metrics.
• Communicates with and supports the corporate operations team to resolve service and performance level issues, provide input for process improvement, and support strategic initiatives that enhance the overall effectiveness of onsite operations.
• Assists with administrative paperwork within the resident lifecycle to include but not limited to move-in and move-out procedures, resident renewal processes, resident file audits, resident insurance audits, and other administrative tasks as necessary.
• Promotes resident satisfaction and retention by responding to questions and requests in a timely manner and taking appropriate action to resolve and address resident account related issues.
• Collaborates with the Marketing team to plan and execute events including, grand opening, milestone occupancy events and annual resident appreciation week.
• Supports Regional operations team to gather relevant market data, identify competitive set and create market surveys for new acquisitions.
• Completes various human resources, financial, administrative, and other reports and analysis, and performs other duties as assigned or as necessary.

Education & Experience

• Prefer a minimum of high school degree.
• Prior Assistant or Community Director experience is required.
• Excellent written and verbal communication skills.
• Computer software experience to include MS Word, MS Excel, MS Outlook, YARDI, and related is preferred.
• Basic understanding of Landlord/Tenant laws and application, familiarity with state-specific Lease and Addendums, Fair Housing/ADA regulations and application, OSHA &
  EPA requirements for property management industry.

This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice.

This is a safety-sensitive position and may be subject to additional compliance requirements.

California Pay Range

$31.25 — $36.05 USD

Washington Pay Range

$31.25 — $36.05 USD