Portfolio Performance Specialist

Assetliving; San Francisco (CA); On-site; USD 70,000 - 85,000; Full time

Job summary

Assetliving is seeking a Portfolio Performance Specialist in San Francisco, California. This role involves supporting the portfolio by driving property performance, assisting in staffing challenges, and implementing operational strategies. The ideal candidate will have prior experience in a similar role and a high school diploma.

Responsibilities include evaluating performance metrics, collaborating with the corporate team, and ensuring resident satisfaction. A compensation range of $70,000 – $85,000 USD is provided, with variations based on experience.

Qualifications

• Minimum of high school degree preferred.
• Prior Assistant or Community Director experience is required.
• Familiarity with Fair Housing/ADA regulations.

Responsibilities

• Assists with special projects and employee development needs.
• Supports implementation of strategies for operational excellence.
• Gathers feedback to evaluate performance against metrics.

Skills

Excellent written and verbal communication skills

Computer software experience (MS Word, MS Excel, MS Outlook, YARDI)

Basic understanding of Landlord/Tenant laws

Education

High school diploma or equivalent

Tools

MS Word

MS Excel

YARDI

Job description

The Portfolio Performance Specialist provides support to the portfolio by providing coverage for staffing vacancies, triages poor-performing properties, and actively drives property performance by implementing training, tools, and systems that ensure the integration of best practices into the operation of the portfolio.

Essential Duties & Responsibilities

• Assists Executive Vice President with special projects, including identifying team challenges, critical properties, employee development needs, and skill gaps.
• Helps support the implementation of strategies, programs, and initiatives that drive operational excellence and standardization onsite.
• Gathers feedback and data to evaluate the operating performance of onsite operations against established metrics.
• Communicates with and supports the corporate operations team to resolve service and performance issues, provide input for process improvement, and support strategic initiatives that enhance overall effectiveness of onsite operations.
• Assists with administrative paperwork within the resident lifecycle to include move-in and move-out procedures, resident renewal processes, resident file audits, resident insurance audits, and other administrative tasks as necessary.
• Promotes resident satisfaction and retention by responding to questions and requests in a timely manner and taking appropriate action to resolve and address resident account-related issues.
• Collaborates with the Marketing team to plan and execute events including grand opening, milestone occupancy events, and annual resident appreciation week.
• Supports Regional operations team to gather market data, identify competitive set and create market surveys for new acquisitions.
• Completes various human resources, financial, administrative, and other reports and analysis, and performs other duties as assigned or as necessary.

Education & Experience

• Prefer a minimum of high school degree.
• Prior Assistant or Community Director experience is required.
• Excellent written and verbal communication skills.
• Computer software experience to include MS Word, MS Excel, MS Outlook, YARDI, and related is preferred.
• Basic understanding of Landlord/Tenant laws and application, familiarity with state-specific Lease and Addendums, Fair Housing/ADA regulations and application, OSHA & EPA requirements for property management industry.

This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice. This is a safety-sensitive position and may be subject to additional compliance requirements.

For individuals hired to work in California, Asset Living is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the State of California and includes the range of factors considered in making compensation decisions including but not limited to skill sets; experience and training; certifications; etc. We would not anticipate that the individual hired into this role would be near the top end of the compensation range, but that decision will be dependent on the facts associated with each specific individual’s relevant experience for the role.

California Pay Range

$70,000 — $85,000 USD