Portfolio Performance Specialist

Asset Living; Town of Texas (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

Asset Living is seeking a Portfolio Performance Specialist to support portfolio staffing, triage underperforming properties, and drive performance by applying training, tools, and standardized practices across the portfolio.

The role collaborates with executives and regional teams to gather market data, implement initiatives, and resolve issues that affect resident satisfaction and financial results. A background in property management and strong communication are preferred.

Qualifications

• Excellent written and verbal communication skills.
• Prefer a minimum of high school degree.
• Prior Assistant or Community Director experience is required.
• Computer software experience including MS Word, MS Excel, MS Outlook, YARDI is preferred.

Responsibilities

• Assist EVP with special projects and identify team challenges, critical properties, and skill gaps.
• Support implementation of strategies, programs, and initiatives to drive operational excellence.
• Gather and analyze data to evaluate onsite operating performance against metrics.
• Communicate with corporate operations to resolve service issues and support process improvements.
• Assist with resident lifecycle paperwork: move-in/move-out, renewals, audits, and related tasks.
• Promote resident satisfaction and retention by timely responses to inquiries and issues.
• Collaborate with Marketing to plan events like grand openings and occupancy milestones.
• Support regional ops with market data, competitive sets, and market surveys for acquisitions.
• Complete HR, financial, administrative, and other reporting duties as needed.

Skills

Communication skills

Education

High school diploma

Tools

MS Word

MS Excel

MS Outlook

YARDI

Job description

Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Since the beginning, our undeniable passion has driven our organic growth from a small property management firm to one of the most trusted allies in real estate. Asset Living's growing portfolio includes a multitude of properties across the country that span the multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions.

Asset Living is a fast-growing company made up of talented individuals from diverse backgrounds that differentiate us and help us drive innovation and results for our clients and communities across the US. At Asset Living, we wholeheartedly believe 'Together We Lead, Together We Succeed’. We empower each other to lead by example, collaborate, and evolve – inspired by our belief that we can continually improve as individuals and as an organization. Together, we create an environment where every voice is heard, every idea is valued, and every individual experiences opportunities to grow as our company grows. When you join Asset Living, you become part of a dynamic team that thrives on unity, unique talents, and a universal culture of winning.

Portfolio Performance Specialist

The Portfolio Performance Specialist provides support to the portfolio by providing coverage for staffing vacancies, triages poor-performing properties, and actively drives property performance by implementing training, tools, and systems that ensures the integration of best practices into the operation of the portfolio.

• Assists Executive Vice President with special projects, including the following: Identify team challenges, critical properties, employee development needs, and skill gaps.
• Helps support the implementation of strategies, programs, and initiatives that drive operational excellence and standardization onsite.
• Gathers feedback and data to effectively evaluate the operating performance of onsite operations against established metrics.
• Communicates with and supports the corporate operations team to resolve service and performance level issues, provide input for process improvement, and support strategic initiatives that enhance the overall effectiveness of onsite operations.
• Assists with administrative paperwork within the resident lifecycle to include but not limited to move-in and move-out procedures, resident renewal processes, resident file audits, resident insurance audits, and other administrative tasks as necessary.
• Promotes resident satisfaction and retention by responding to questions and requests in a timely manner and taking appropriate action to resolve and address resident account related issues.
• Collaborates with the Marketing team to plan and execute events including, grand opening, milestone occupancy events and annual resident appreciation week.
• Supports Regional operations team to gather relevant market data, identify competitive set and create market surveys for new acquisitions.
• Completes various human resources, financial, administrative, and other reports and analysis, and performs other duties as assigned or as necessary.

Essential Duties & Responsibilities

• Assists Executive Vice President with special projects, including the following: Identify team challenges, critical properties, employee development needs, and skill gaps.
• Helps support the implementation of strategies, programs, and initiatives that drive operational excellence and standardization onsite.
• Gathers feedback and data to effectively evaluate the operating performance of onsite operations against established metrics.
• Communicates with and supports the corporate operations team to resolve service and performance level issues, provide input for process improvement, and support strategic initiatives that enhance the overall effectiveness of onsite operations.
• Assists with administrative paperwork within the resident lifecycle to include but not limited to move-in and move-out procedures, resident renewal processes, resident file audits, resident insurance audits, and other administrative tasks as necessary.
• Promotes resident satisfaction and retention by responding to questions and requests in a timely manner and taking appropriate action to resolve and address resident account related issues.
• Collaborates with the Marketing team to plan and execute events including, grand opening, milestone occupancy events and annual resident appreciation week.
• Supports Regional operations team to gather relevant market data, identify competitive set and create market surveys for new acquisitions.
• Completes various human resources, financial, administrative, and other reports and analysis, and performs other duties as assigned or as necessary.

Education & Experience

• Prefer a minimum of high school degree.
• Prior Assistant or Community Director experience is required.
• Excellent written and verbal communication skills.
• Computer software experience to include MS Word, MS Excel, MS Outlook, YARDI, and related is preferred.
• Basic understanding of Landlord/Tenant laws and application, familiarity with state specific Lease and Addendums, Fair Housing/ADA regulations and application, OSHA & EPA requirements for property management industry.

This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice. This is a safety-sensitive position and may be subject to additional compliance requirements.