Portfolio Performance & Collections Specialist

Provest Llc; Lombard (IL); On-site; USD 42,000 - 65,000; Full time

Job summary

Provest Llc in Lombard, IL seeks a Customer Service Rep to oversee operational collection and litigation workflows, ensuring compliance with client and company standards and driving performance. Responsibilities include monitoring service metrics, maintaining SLAs, and collaborating across teams to improve portfolio outcomes.

The role emphasizes accurate documentation and timely issue resolution, with a standard 9AM–6PM schedule.

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• 3+ years’ experience in collections, legal servicing, or financial services operations.
• Knowledge of Rules of Civil Procedure for IL and WI.
• Proficiency with Microsoft Office applications and documentation.

Responsibilities

• Establish and refine processes and measurements, managing daily workflow and quality.
• Ensure accounts are worked according to client servicing level agreements (SLAs).
• Monitor client performance metrics including service performance and aging inventory.
• Serve as the primary escalation point for complex files and customer concerns.
• Conduct root cause analysis on operational defects and missed deadlines.

Skills

Communication skills

Time management

Attention to detail

Organizational skills

Client service mindset

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Provest Llc in Lombard, IL seeks a Customer Service Rep to oversee operational collection and litigation workflows, ensuring compliance with client and company standards and driving performance. Responsibilities include monitoring service metrics, maintaining SLAs, and collaborating across teams to improve portfolio outcomes.

The role emphasizes accurate documentation and timely issue resolution, with a standard 9AM–6PM schedule.