Portfolio Operations Manager

Insight Global; Phoenix (AZ); On-site; USD 110,000 - 160,000; Full time

Job summary

Insight Global seeks a Portfolio Operations Manager to lead the PMO&O and drive a three-pillar operating model across the division. You will own the portfolio rhythm, governance, and executive coordination to keep initiatives aligned and executable.

The role partners with Delivery Directors, the General Manager – Model T, Program Managers, and stakeholders to ensure visibility, accountability, and continuous improvement of the portfolio operating model.

Qualifications

• Experience coordinating executive meetings, governance cadences, and strategic reviews.
• Ability to manage portfolio-level dependencies and resource allocation.
• Strong cross-functional leadership across delivery and enablement pillars.
• Familiarity with PMO governance frameworks and audit readiness.
• Proven track record driving continuous improvement of operating models.

Responsibilities

• Own the Division's leadership operating rhythm and governance cadence.
• Coordinate executive meetings and strategic reviews; manage action tracking.
• Prepare executive briefings and leadership reports; ensure visibility of risks and issues.
• Drive accountability for cross-organizational commitments and dependencies.
• Act as escalation point for portfolio-level issues and cross-delivery coordination.

Skills

Executive coordination

Portfolio governance

Cross-functional leadership

Operational planning

Risk management

Job description

The Portfolio Operations Manager serves as the operational leader of the Portfolio Operations Lane within the Portfolio Management & Operations Office (PMO&O) and functions as the primary extension of division leadership across the Division's three-pillar operating model.

This role is responsible for owning the portfolio operating rhythm, governance frameworks, executive coordination, and cross-functional integration that enables the Division Leader to effectively lead all inclusive organizational pillars simultaneously.

The Portfolio Operations Manager partners closely with Delivery Directors, the General Manager – Model T, Program Managers, IG corporate stakeholders, and the broader PMO&O team to ensure portfolio activities remain aligned, visible, and executable.

This role plays a critical leadership role during PMO&O stand-up, organizational mobilization, governance activation, and long-term operational maturity.

Key Responsibilities

• Own the Division's leadership operating rhythm
• Coordinate executive meetings, governance cadence, and strategic reviews
• Manage portfolio-level action tracking and follow-up
• Prepare executive briefings and leadership reports
• Drive accountability for cross-organizational commitments

Cross-Functional Integration

• Serve as the primary coordination point across Model T and PMO&O
• Align organizational priorities across delivery and enablement pillars
• Manage portfolio-level dependencies and resource allocation discussions
• Resolve cross-functional escalations

Governance & Standards Oversight

• Oversee PMO&O governance framework execution
• Ensure portfolio standards are consistently applied
• Champion organizational consistency across delivery organizations
• Support audit readiness and operational reviews

Strategic Initiative Management

• Lead strategic PMO&O initiatives
• Coordinate cross-divisional projects
• Support business growth opportunities
• Drive continuous improvement of the portfolio operating model

Executive Operations Support

• Act as a force multiplier for the Division Leader
• Manage executive communications and stakeholder engagement
• Support executive presence at internal and client-facing events
• Protect leadership capacity and prioritize executive time
• Serve as the first escalation point for portfolio-level issues
• Coordinate resolution across delivery organizations
• Maintain visibility into critical risks and issues
• Provide structured updates to leadership

Phase 1 – PMO&O Stand-Up

• Establish governance framework and operating rhythm
• Define PMO&O team roles, processes, and SOPs
• Develop executive cadence and review structures
• Activate full PMO&O capabilities
• Manage portfolio coordination across all three pillars
• Drive continuous improvement of operating processes
• Expand PMO&O capacity as Model T and the portfolio grows