Portfolio Manager, GRC Risk Operations

Live Nation; North Carolina; Hybrid; USD 120,000 - 180,000; Full time

Job summary

Live Nation Entertainment is seeking a Portfolio Manager, GRC Risk Operations to lead end-to-end operational health of an assigned risk portfolio, combining risk assessment, QA, intake, and people leadership, including oversight of AI agents.

This hands-on leader will manage risk analysts, coordinate stakeholder communications, drive process improvements, and ensure timely, high-quality assessments aligned with security, privacy, and compliance priorities.

Job description

Job Summary:

WHO ARE WE? Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

THE ROLE

The Portfolio Manager, GRC Risk Operations is a hands-on player-coach responsible for the end-to-end operational health and delivery of an assigned Risk Operations portfolio. This role combines direct risk assessment execution, first-line quality assurance, intake and workload management, business engagement, reporting, project delivery, and people leadership. The Portfolio Manager will directly manage risk analysts and oversee AI agents that support portfolio execution, creating a blended human-and-AI delivery model. The Portfolio Manager remains actively involved in the work, including completing assessments, QAing analyst deliverables, managing stakeholder communications and escalations, and driving projects and operational improvements. The role is accountable for ensuring work is prioritized, completed with quality, communicated clearly, and continuously improved in alignment with program requirements and broader security, privacy, compliance, and business priorities.

WHAT THIS ROLE WILL DO

• Own day-to-day operational delivery and overall health of an assigned portfolio, including intake, prioritization, workload allocation, backlog, cycle time, service levels, remediation, escalations, and stakeholder responsiveness.
• Personally perform third-party risk assessments across the full assessment lifecycle, including standard, complex, Critical/High, expedited, fast-track, and escalated reviews as needed; review supplier documentation and evidence, identify risk, document findings, develop remediation requirements, support exceptions, and communicate assessment conclusions.
• Perform first-line QA of analyst-completed assessments for completeness, accuracy, evidence quality, consistency, risk judgment, and adherence to standards; provide actionable feedback and coaching, identify recurring quality trends, and elevate work requiring independent final approval in accordance with program governance.
• Manage, coach, and develop team of risk analysts, including work assignment, capacity planning, performance support, skill development, and guidance on complex assessments, remediation, exceptions, and stakeholder issues.
• Lead portfolio intake support by reviewing incoming requests, confirming completeness, assessing urgency and complexity, aligning work to analyst capacity and expertise, and resolving or escalating intake issues that create delays or duplicate effort.
• Serve as a primary operational point of contact for business leaders, internal stakeholders, and external suppliers; provide portfolio-level updates, manage escalations, clarify next steps and timelines, and translate requirements into clear business-facing communications.
• Develop, gather, validate, and communicate portfolio metrics, dashboards, and status reporting, using data to monitor SLA achievement, backlog health, cycle time, workload, remediation, quality trends, stakeholder experience, and emerging portfolio risks; provide clear portfolio-health updates and recommended actions to leadership and business stakeholders.
• Lead or support projects and workstreams by defining scope, timelines, deliverables, owners, dependencies, risks, action items, and status; maintain project plans and schedules, coordinate cross-functional execution, translate operational needs into actionable requirements, and drive adoption of new processes, tools, controls, and program initiatives.
• Manage AI agents used to support portfolio operations by identifying appropriate use cases, directing and monitoring AI-enabled work, reviewing output quality, defining human-review and escalation requirements, and measuring operational value. Partner with the Technical Administrator and governance resources on agent configuration, integrations, controls, and technical enhancements while retaining accountability for how agents are used within the portfolio.
• Drive continuous improvement across assessment workflows, intake, reporting, co