Portfolio Community Manager

Firstservice-Residential; Scottsdale (AZ); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid sick and vacation time

Company paid life insurance

Employee Assistance Plan

Pet insurance

Job summary

FirstService Residential is seeking a Portfolio Manager in Scottsdale to manage associations, enhance property value, and improve resident lifestyle. The role reports to the Regional Manager and collaborates with the Board of Directors to oversee operations, compliance, budgeting, and contract administration.

Responsibilities include financial oversight, vendor management, and coordinating annual meetings. The ideal candidate brings hospitality or customer-service experience, CMCA/M100

Qualifications

• 5+ years of hospitality/customer service experience required.
• CMCA or M100 certification is a plus.
• Property management experience preferred.

Responsibilities

• Oversee operations and administrative management of assigned communities.
• Ensure compliance with laws and governing documents; issue notices as needed.
• Review invoices and manage budget, vendor contracts, and approvals.
• Chair and attend board meetings; prepare reports and annual budgets.
• Communicate with homeowners and board per FirstService policies.

Skills

Financial literacy

Interpersonal skills

Problem solving

Independent work

Judgment

Education

CMCA or M100 certification

Property management experience

5+ years hospitality/customer service

Job description

Description

Job Overview:

In conjunction with the Regional Manager and Board of Directors, the Portfolio Manager will manage the business of the associations assigned to deliver exceptional services and solutions that enhance the value of the property and the lifestyle of the residents.

Compensation:

$65k annually

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Your Responsibilities:

• Responsible for operations and administrative management of assigned communities
• Recommend and implement procedures that ensure compliance with federal, state, and local laws as well as with all community association governing documents and policies
• Track non-compliance/violation issues, send appropriate notices according to established policies
• Review invoices daily
• Manage architectural control process ensuring compliance with established design guidelines and policies for design review
• Inspect building and exterior common areas, building systems, landscape and other common amenities and then ensure necessary repair and maintenance activities are conducted in a timely manner
• Perform compliance/violation tours in accordance with the Association’s compliance policy
• Attend monthly landscape walks and other vendor meetings as necessary
• Establish, draft, execute and supervise community annual budget, manage capital improvements, review monthly financial statements, prepare variance reporting, monitor community A/P, delinquent accounts, approve and code all vendor invoices
• Secure competitive contract bids, present comparative bid reviews, supervise and ensure compliance of all executed contract terms and conditions and oversee community and contractor liability insurance requirements
• Review monthly financials with the Regional Director and Board when necessary
• Plan, organize and assist the Board in conducting Board and annual membership meetings
• Attend board meetings as required for each Association
• Complete Weekly Reports to be provided to the Board of Directors every Friday
• Complete Board of Directors board meeting packets 5 days in advance of each meeting
• Communicate with homeowners and board of directors in accordance with FirstService policies

Skills and Qualifications:

• Financial Literacy
• Exceptional interpersonal and communication skills resulting in strong working relationships
• Affinity for problem solving with the ability to work through change
• Able to identify issues and resolve before problems arise
• Able to work independently with little supervision
• Superb judgment and decision-making skills
• Able to prioritize and adjust to incoming demands

Education and Experience:

• 5+ years of hospitality/ customer service experience required
• CMCA or M100 certification a plus
• Property management experience preferred

Physical Requirements:

• Sit at a desk using a computer in an office setting
• Walk and move throughout the community common areas and facilities
• Sit and stand for moderate periods of time

Work Location

Scottsdale Corporate Office; 9000 E Pima Center Pkwy Scottsdale, AZ 85258

Work Hours:

Monday – Friday, 8a – 5p with some evenings and weekends as needed

Travel Requirements:

Some local travel with use of personal vehicle.

What We Offer:

• 10 company paid holidays
• Paid volunteer time
• Paid sick and vacation time
• Medical, dental, vision
• HSA and FSA
• Company paid life insurance and Employee Assistance Plan
• Supplemental life, disability, accident, critical illness, hospital indemnity
• Identity theft, legal services
• Pet insurance
• 401(k) with company match

About us:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Experience exceptional service with a fulfilling career in property management with FirstService Residential.

To learn more about our company and culture, visit https://www.fsresidential.com/arizona/

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

Automated Employment Decision Tool (AEDT) Usage:

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed:

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations:

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144:

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.