Portfolio Business Architect

FedEx; Tennessee; Hybrid; USD 108,000 - 194,000; Full time

Job summary

FedEx is seeking a Business Portfolio Architect to lead enterprise process transformation across Order To Collect in a hybrid role. You will translate business strategy into strategic roadmaps, work with executives, and drive initiatives that improve efficiency, customer experience, and business performance.

Hybrid work arrangement in multiple U.S. locations with relocation consideration. Strong background in SAFe, Agile, and change management is required.

Qualifications

• Seven (7) years in analytics roles with large-scale impact.
• Experience in SAFe and Agile environments.
• Ability to translate complex data into executive narratives and communicate clearly.
• Strong cross-functional leadership and stakeholder management.

Responsibilities

• Lead end-to-end business process transformation across Order To Collect functions.
• Identify opportunities to leverage technology platforms, workflow automation, and AI.
• Manage a portfolio of initiatives and track benefits realization.
• Report transformation performance to executives.

Skills

Customer centered design

Process improvement

Transformation frameworks

Stakeholder management

Agile

Design Thinking

Change Management

Executive storytelling

Education

Bachelor's degree / equiv

Tools

SAFe

Job description

The Business Portfolio Architect serves as a strategic partner responsible for driving enterprise process transformation initiatives across the Order To Collect function, to improve operational efficiency, customer experience and business performance. The ideal candidate combines business consulting, process engineering, change management, and program leadership capabilities to successfully execute complex transformation efforts across a matrixed organization. Responsible for translating the company's business strategy into actionable strategic roadmaps. This involves understanding the interrelationships among various value streams and their influence on the overall strategic vision. The role requires effective communication and collaboration with stakeholders at all levels to articulate the connection between business needs and developed capabilities. The incumbent will also assess the impact of industry and technology trends on the strategic business vision and recommend cross-value stream action plans.

Essential Functions

• Engages with business and technical stakeholders to understand and document the FedEx strategy, including target capabilities, current state assessment, and recommendations for transition plans.
• Participates in the execution of the portfolio governance process to assess IT solutions and prioritize them for executive management.
• Collaborates with the Business and IT architecture community to apply architectural principles and translate strategic goals into actionable roadmaps
• Communicates complex solutions to all levels of stakeholders, including executive management.
• Supports the SAFe Portfolio Kanban process by breaking down portfolio epics into smaller, consumable work bundles for value streams.
• Actively collaborates with Value Stream Business Architects to elaborate value stream backlog bundles of work and synchronize execution with the strategic roadmap.
• Assesses and documents the impact of changing strategic direction on established and planned roadmaps.
• Contributes to the growth of understanding and knowledge of Business Architecture practices, processes, and tools throughout FedEx.
• Perform other duties as assigned

Additional Roles & Responsibilities:

• Lead end-to-end business process transformation initiatives across Order To Collect functions.
• Identify opportunities to leverage technology platforms, workflow automation, and AI.
• Manage a portfolio of initiatives, ensuring progress toward expected business outcomes.
• Monitor benefits realization and report transformation performance to executive leadership

Skills Considered A Plus:

• Demonstrated knowledge of customer centered design, process improvement methodologies and transformation frameworks.
• Proven experience leading programs / transformation in areas of revenue operations and sales / customer facing functions.
• Ability to translate complex data into clear, executive-ready narratives and communicate clearly.
• Exceptional stakeholder management skills with the ability to drive alignment across cross-functional leaders.
• Familiarity with Data & Technology architectures, Agile, Design Thinking, and Change Management methodologies.
  

Work Locations:

This position will be hybrid in Memphis, TN, Pittsburgh, PA, or Plano, TX and candidates must live within a 50-mile radius. Employees will be required to work at a FedEx office location up to several times per week.

Relocation: Relocation assistance may be available based on business needs.

Minimum Education

Bachelor's degree/equiv in engineering, math, IT systems, or a related discipline. Related experience may offset degree requirements. Related experience may offset degree requirements.

Minimum Experience

Seven (7) years of experience in an analytical role with larger projects with value stream or organization-wide impact. Related education/degree may offset experience requirements.

Related education/degree may offset experience requirements.

Knowledge, Skills and Abilities

Previous work in SAFe and Agile environments. Strategic thinking, abstract reasoning, and problem-solving abilities. Systems knowledge and influential leadership skills. Strong breadth and depth of cross-functional business knowledge. Information Technology knowledge as it pertains to company systems.

Job Conditions

Some travel required.

Preferred Qualifications:

Pay Transparency:

Pay: Memphis, TN, Plano, TX, & Pittsburgh, PA Pay Transparency Ranges: $9,719.96/mo - $17,393.61/mo

Additional Details:

For details on our comprehensive benefits, click here.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)