Change Management Lead-1

FedEx; Plano (TX); Hybrid; USD 99,000 - 169,000; Full time

Job summary

FedEx is seeking an experienced Change Management Leader to drive enterprise-level change initiatives across locations in Memphis, Plano, and beyond. The role focuses on shaping strategies, delivering roadmaps, and partnering with senior leaders to ensure successful transformation outcomes.

You will lead learning initiatives, measure impact with data, and collaborate across functions to maintain consistency while accommodating local needs.

Qualifications

• 7 years of enterprise-level change leadership experience.
• Experience with transformational change strategy, portfolio execution, and program activation.
• Ability to influence senior stakeholders and drive results through ambiguity and large-scale change.
• Ability to collaborate across functions and geographies, balancing enterprise consistency with local needs.
• Experience designing and facilitating learning initiatives, including learning pathways and materials.
• Strong business and data acumen to inform transformation strategy and measurement.
• Highly organized, detail-oriented, and proactive with multiple priorities.

Responsibilities

• Shape and execute enterprise-level change strategies across large-scale transformations.
• Partner with senior leaders to define vision, goals, and success metrics for key initiatives.
• Develop change roadmaps including engagement, communications, capability building, and adoption plans.
• Assess scope, stakeholders, and risks; monitor progress against metrics.
• Maintain portfolio view to prioritize efforts and optimize impact.
• Build partnerships across enterprise functions to ensure aligned execution.
• Lead and mentor change practitioners to ensure delivery excellence.

Skills

Transformational change

Enterprise-level

Stakeholder influence

Learning design

Data-driven

Excel

PowerPoint

Education

Bachelor's degree in related field

Tools

Excel

PowerPoint

Job description

Responsible for playing a pivotal role in change management that will drive the success of the company going forward.

Essential Duties:

• Shape and execute enterprise-level change strategies that align business and people outcomes. Ensure delivery across large-scale transformation initiatives.
• Partner with senior executives and program leaders to define change vision, goals, and success metrics across high-priority initiatives.
• Develop and deliver comprehensive change roadmaps, integrating engagement, communications, capability-building, and adoption strategies.
• Conduct change assessments to evaluate scope, stakeholder impacts, and areas of risk or resistance.
• Monitor and measure change progress against defined success metrics, leveraging data and feedback to adjust plans and sustain outcomes.
• Maintain portfolio-level view of transformation initiatives to prioritize efforts, manage interdependencies, and optimize impact.
• Connect and integrate change strategies across transformation programs to identify synergies, manage dependencies, and promote a consistent enterprise employee experience.
• Build strong partnerships across enterprise functions, such as Technology, Finance, Legal, HR, L&D, People Analytics to ensure aligned execution.
• Lead and mentor change practitioners supporting transformation programs, ensuring consistency of approach and delivery excellence.
• Advise leaders and stakeholders on change implications, enabling informed decision-making and risk management.
• Serve as a visible change leader, modeling adoption, reinforcing behaviors, and helping shape a culture of transformation readiness.
• Performs other duties as assigned.

Minimum Education:

Bachelor's degree/equivalent in business, human resource management, industrial psychology or other related fields.

Minimum Experience:

Seven (7) years of experience leading enterprise-level change initiatives, with demonstrated success in transformational change strategy, portfolio execution, and program activation.

Knowledge, Skills, and Abilities:

• Extensive expertise in transformational change strategy and activation at an enterprise level, with knowledge of best practices, benchmarks, and emerging trends.
• Strategic and visionary thinker, with strong problem-solving abilities to address complex organizational challenges.
• Proven ability to lead teams and influence senior stakeholders, driving results through ambiguity, resistance, and large-scale change.
• Ability to collaborate and form strategic partnerships across functions and geographies, balancing enterprise consistency with local needs and cultural differences.
• Experience designing and facilitating learning initiatives, including conducting skills assessments, determining learning pathways and developing educational materials.
• Strong business and data acumen, leveraging insights to inform transformation strategy, execution, and measurement.
• Highly organized, detail oriented, and proactive self-starter with the ability to manage multiple priorities across a large program portfolio.
• Strong verbal and written communication skills, with the ability to influence through clear messaging and effective storytelling.
• Proficiency in Microsoft Excel and PowerPoint, with the ability to analyze data and create compelling visualizations.

Preferred Qualifications:

Expertise in designing overarching change roadmap, change storytelling and narrative design experience, skills in designing human centric campaigns.

Pay Transparency:

Pay: Memphis, TN Range: $8,452.14/mo - $14,368.63/mo. Plano, TX Range: $8,896.99/mo - $15,124.88/mo. Moon Township, PA Range: $8,896.99/mo - $15,124.88/mo. Miami, FL Range: $8,896.99/mo - $15,124.88/mo. (FEC E28).

Additional Details:

This is a hybrid position located in Memphis, TN, Plano, TX, Moon Township, PA, or Miami, FL. Candidates must live within 50 miles of the campus location. Employees will be required to work at the FedEx campus location several times per week.

For details on our comprehensive benefits, click here.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please learn more about the E-Verify program:

• E-Verify Notice bilingual
• Right to Work Notice English / Spanish