Porter Supervisor

PBS Facility Service; New York (NY); On-site; USD 52,000 - 76,000; Full time

Job summary

PBS Facility Service seeks a supervisory leader to direct, train, and re-train the team. The role emphasizes strong judgment, multi-tasking, and professional conduct across daily operations.

Bilingual Spanish is a must, with English proficiency required for daily communication in a fast-paced environment. Responsibilities include on-call support 24/7, scheduling, documenting all conversations, and ensuring adherence to handbook rules and building regulations.

Qualifications

• Must lead and train the team with strong judgment in fast-paced situations.
• Excellent communication and interpersonal skills for team and client interaction.
• Motivated to learn, adapt to new systems, and drive positive change.

Responsibilities

• Drive the team to meet daily and weekly performance standards.
• Strengthen team culture by modeling aptitude, effectiveness, and professionalism.
• Assign personnel in day-to-day activities (scheduling) and handle emergency requests.
• Provide training to new hires and monitor performance through evaluations.
• Maintain professional conduct, document conversations, and ensure policy compliance.

Skills

Leadership

Team management

Communication

Problem solving

Data analysis

On-call readiness

Bilingual Spanish

Job description

Job Summary

As a supervisor, you will be responsible to effectively direct, manage, train and re-train the team as needed and manage the team. The ability to exercise good judgment in a variety of situations. In addition, multi-tasking, team building as well as strong leadership skills are a must. Other critical success factors for this role include the ability to think-outside- the- box, maintain a positive attitude, be self-reliant, remain flexible in daily responsibilities and always conduct oneself professionally.

Job Requirements

• Drive the team to meet daily and weekly performance standards.
• Strengthen the team culture by acting as an example of aptitude, effectiveness, and professionalism.
• Strong desire to be part of a team, while achieving personal and company goals.
• Drive the team to meet daily and weekly performance standards.
• Passion for problem solving, analyzing data and identifying potential employees
• Desire to drive beneficial change with an organization.
• Motivated to learn, both through training, independently, and adapting quick on learning new systems.
• Ability to effectively communicate and solve any critical situations.
• Ability to react and show leadership in a fast-paced, high-urgency situations.
• Ability to perform all above-mentioned duties
• Other duties as needed.
• MUST BE BILINGUAL IN SPANISH!

Job Description

• Ability to be on call for emergencies or assistance 24/7
• Self-starter with the ability to multi-task and manage time without direct supervision.
• Personal appearance, business image.
• MUST speak and write English, speaking other languages is a Plus.
• MUST read the shift log daily and monitor the cameras on daily basis.
• Assign personnel in the day-to-day activities (scheduling) and handling of emergency requests.
• MUST provide the team with the schedule every two weeks and keep updating as needed.
• Develop and maintain positive relationship with the team and attend team meeting as needed.
• Visit employees on regular basis on each site on different shifts to reach each employee, rotating every two weeks.
• Provide training to new hires and follow up on performance evaluation.
• Willing to get involved with daily duties and functions with staff
• Re-evaluate the employee skills and performance if necessary.
• Make sure the employees are following the Handbook regulations and the regulations of the building.
• Every conversation with employees MUST be documented.
• Handling any customer complain in timely manner and professional level.
• Punctuality on fixing and reviewing clock in-out punches on daily bases.
• Record and address any attendance issues, report to HR department any warning notice before approaching the employee.
• Any employee request for PTO available, the supervisor should send an email to Payroll department, using the correct form.
• Request forms for sick, day off, and vacation MUST be provided by the supervisor.
• All incident report filled out upon occurring, MUST be reported to HR.
• All the warnings and terminations MUST be sent to HR, which should have three signatures: supervisor and HR, OR two supervisors and the employee.