Porter Supervisor

Kaizen Lab Inc.; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Kaizen Lab Inc. is seeking a capable supervisor to direct, train, and manage a team with a focus on performance and quality. The role requires strong leadership, the ability to think strategically, and a professional approach to daily operations across multiple sites.

Ideal candidates will be bilingual in Spanish and fluent in English, comfortable with on-call duties, and capable of maintaining team morale while meeting organizational goals in a dynamic environment.

Qualifications

• Experience directing and training a team.
• Ability to communicate clearly and handle critical situations.
• Bilingual Spanish required; English fluency required.
• Self-starter with multitasking and adaptability.
• Proven leadership in fast-paced environments.

Responsibilities

• Drive the team to meet daily and weekly performance standards.
• Strengthen team culture by modeling aptitude, effectiveness, and professionalism.
• Communicate effectively and solve critical situations.
• Be on call for emergencies or assistance 24/7.
• Visit sites and supervise shifts to ensure coverage and safety.

Skills

Leadership

Team management

Communication

Bilingual Spanish

Problem solving

Job description

JOB SUMMARY

As a supervisor, you will be responsible to effectively direct, manage, train and retrain the team as needed and manage the team. The ability to exercise good judgment in a variety of situations. In addition, multi-tasking, team building as well as strong leadership skills are a must. Other critical success factors for this role include the ability to think outside the box, maintain a positive attitude, be self-reliant, remain flexible in daily responsibilities and always conduct oneself professionally.

JOB REQUIREMENTS

• Drive the team to meet daily and weekly performance standards.
• Strengthen the team culture by acting as an example of aptitude, effectiveness, and professionalism.
• Strong desire to be part of a team, while achieving personal and company goals.
• Passion for problem solving, analyzing data and identifying potential employees
• Desire to drive beneficial change with an organization.
• Motivated to learn, both through training, independently, and adapting quickly to learning new systems.
• Ability to effectively communicate and solve any critical situations.
• Ability to react and show leadership in fast-paced, high-urgency situations.
• Ability to perform all above-mentioned duties
• Other duties as needed.
• MUST BE BILINGUAL IN SPANISH!

JOB DESCRIPTION

• Ability to be on call for emergencies or assistance 24/7
• Self-starter with the ability to multi-task and manage time without direct supervision.
• Personal appearance, business image.
• MUST speak and write English; speaking other languages is a Plus.
• MUST read the shift log daily and monitor the cameras on a daily basis.
• Assign personnel in day-to-day activities (scheduling) and handling of emergency requests.
• MUST provide the team with the schedule every two weeks and keep updating as needed.
• Develop and maintain positive relationships with the team and attend team meetings as needed.
• Visit employees regularly on each site on different shifts to reach each employee, rotating every two weeks.
• Provide training to new hires and follow up on performance evaluation.
• Willing to get involved with daily duties and functions with staff
• Re-evaluate employee skills and performance if necessary.
• Make sure the employees are following the Handbook regulations and the building's regulations.
• Every conversation with employees MUST be documented.
• Handle customer complaints in a timely and professional manner.
• Punctuality in fixing and reviewing clock in/out punches on a daily basis.
• Record and address any attendance issues, report to HR department any warning notice before approaching the employee.
• Any employee request for PTO: the supervisor should send an email to Payroll department, using the correct form.
• Request forms for sick, day off, and vacation MUST be provided by the supervisor.
• All incident reports filed upon occurrence MUST be reported to HR.
• All warnings and terminations MUST be sent to HR, which should have three signatures: supervisor and HR, or two supervisors and the employee.