Porter - PT

Barnes & Noble, Inc.; New York (NY); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a dedicated Porter to enhance the customer experience in a vibrant retail setting. This part-time role focuses on maintaining a tidy and welcoming environment, ensuring that the store is always ready for customers. Ideal candidates will possess a positive attitude and a strong commitment to service excellence. If you thrive in dynamic environments and enjoy helping others, this opportunity is perfect for you. Join a team that values customer satisfaction and teamwork, making each shopping experience enjoyable for all.

Qualifications

• Positive and can-do attitude.
• Enjoy working with people in a retail environment.

Responsibilities

• Maintain a clean, safe, and presentable store environment.
• Perform various cleaning and maintenance tasks efficiently.
• Provide excellent customer service and assistance.

Skills

Customer Service

Attention to Detail

Teamwork

Communication

Job description

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Job Summary

To be a great porter, you provide an excellent customer experience which is friendly, genuine, and professional. You always put the customers first ahead of everything and anything else, day in and day out, by providing a neat, tidy, safe and clean store. You make the shopping experience great by ensuring that it is always customer-ready and shoppable.

Location

NY - New York - Fifth Ave - 2234

Classification

Part-Time

Responsibilities

1. Treat the customer as the first priority always, creating an atmosphere of friendly and genuine service.
2. Perform and execute various tasks in a timely manner and efficiently to maintain a clean, safe, and presentable interior and exterior store.
3. Identify and clean up hazardous conditions quickly to reduce the risk of potential accidents.
4. Perform opening and closing cleaning responsibilities including but not limited to, dusting bookcases and furniture, cleaning café table bases, etc., to maintain and present a clean and tidy store.
5. Perform light maintenance/facilities duties, including but not necessarily limited to painting, changing light bulbs, and changing ceiling tiles, etc.
6. Maintain clean restrooms, monitoring them consistently and signing off on the maintenance log minimally hourly, on an hourly basis, and completing the restroom maintenance log.
7. Monitor and manage trash removal; develop a plan to ensure that the interruptions do not interfere with the daily routine.
8. Recognize and offer to help both customers and employees with urgency and care.
9. Model expected behaviors to ensure compliance with all policies and procedures.
10. Work on the selling floor, which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing), and Café.

Knowledge & Experience

1. Positive and can-do attitude.
2. Enjoy working with people.
3. Energized by working in an ever-changing environment.
4. Can clearly and respectfully communicate and express oneself.

Expected Behaviors

1. Strong attention to detail and demonstrate initiative.
2. Treat customers as the first priority at all times.
3. Flexible and is a team player.
4. Accept responsibility and execute all assignments correctly and with care.
5. Accept coaching and feedback from others openly.

Notes

An employee in this position can expect an hourly rate starting at $18.00.

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Other

Industries

• Retail