Porter - PT

Barnes & Noble; New York (NY); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is looking for a dedicated porter to enhance the customer experience in a vibrant retail environment. This role emphasizes creating a friendly and professional atmosphere while ensuring the store remains clean and inviting. Responsibilities include maintaining cleanliness, performing light maintenance tasks, and providing exceptional service to customers and colleagues alike. If you thrive in a dynamic setting and have a passion for customer service, this part-time position offers a fantastic opportunity to contribute to a welcoming shopping experience.

Qualifications

• Positive attitude and enjoyment in working with people.
• Ability to communicate clearly and respectfully.

Responsibilities

• Maintain a clean, safe, and presentable store environment.
• Perform various cleaning and maintenance tasks efficiently.
• Provide excellent customer service and support.

Skills

Customer Service

Attention to Detail

Team Player

Communication Skills

Flexibility

Job description

Job Summary

To be a great porter, you provide an excellent customer experience which is friendly, genuine, and professional. You always put the customers first ahead of everything and anything else, day in and day out, by providing a neat, tidy, safe and clean store. You make the shopping experience great by ensuring that it is always customer-ready and shoppable.

What You Do

1. Treat the customer as the first priority always, creating an atmosphere of friendly and genuine service.
2. Perform and execute various tasks in a timely manner and efficiently to maintain a clean, safe, and presentable interior and exterior store.
3. Identify and clean up hazardous conditions quickly to reduce the risk of potential accidents.
4. Perform opening and closing cleaning responsibilities including but not limited to, dusting bookcases and furniture, cleaning café table bases, etc. to maintain and present a clean and tidy store.
5. Perform light maintenance/facilities duties, including but not necessarily limited to painting, changing light bulbs, and changing ceiling tiles, etc.
6. Maintain clean restrooms, monitoring them consistently and signing off on the maintenance log minimally hourly, on an hourly basis and completing the restroom maintenance log.
7. Monitor and manage trash removal; develop a plan to ensure that the interruptions do not interfere with the daily routine.
8. Recognize and offer to help both customers and employees with urgency and care.
9. Model expected behaviors to ensure compliance with all policies and procedures.
10. Work on the selling floor, which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing), and Café.

Knowledge & Experience

1. Positive and can-do attitude.
2. Enjoy working with people.
3. Energized by working in an ever-changing environment.
4. Can clearly and respectfully communicate and express oneself.

Expected Behaviors

1. Strong attention to detail and demonstrate initiative.
2. Treat customers as the first priority at all times.
3. Flexible and is a team player.
4. Accept responsibility and execute all assignments correctly and with care.
5. Accept coaching and feedback from others openly.

Notes

An employee in this position can expect an hourly rate starting at $19.00.

Auto req ID

81978BR

Employment Type

Part-Time

City

New York

State

New York

EEO Statement

As an Affirmative Action Employer, Barnes & Noble hires qualified people to perform the many tasks necessary for the success of our business and is committed to diversity in the workplace. An essential part of this policy is providing equal employment opportunity for all. All employment practices and decisions—including those involving application procedures, recruitment or recruitment advertising, hiring, placement, job assignment, transfer, promotion, demotion, training, rates of pay or other forms of compensation, benefits, discipline, leave of absence, layoff, recall, termination and general treatment during employment—will be conducted without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression (including transgender status), hairstyle, height and/or weight, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other self-identified, perceived or actual characteristic protected by applicable federal, state, or local laws and ordinances.