Porter/Concierge

Phipps Neighborhoods; New York (NY); Hybrid; USD 10,000 - 60,000; Full time

Job summary

An established industry player is looking for a dedicated Porter/Concierge to join their team at a new development in East New York. This hybrid role requires flexibility, as you will alternate between porter duties and concierge responsibilities. You will ensure the building's cleanliness and security while providing exceptional service to residents and their guests. This position offers a unique opportunity to grow within the organization, potentially transitioning to a full-time concierge role. If you have a passion for service and a commitment to excellence, this role could be the perfect fit for you.

Qualifications

• 1-3 months prior experience as Porter or in custodial roles.
• Prior concierge experience preferred with excellent customer service.

Responsibilities

• Maintain cleanliness of building areas and assist with tenant needs.
• Monitor security and manage access for residents and visitors.

Skills

Customer Service Skills

Communication Skills

Teamwork

Multi-tasking

Education

High School or GED

Tools

Microsoft Outlook

Job description

We are seeking qualified candidates for the position of Porter/Concierge at one of our newest developments located in East New York. This is a hybrid position where you will work 4 days per week in the role of Porter and one day per week as a Concierge. As we staff up at this new development, the role may become a full-time Concierge. Candidates must be flexible in working between the two roles and will assist with coverage for other full-time Concierge staff for lunch breaks or fill in as needed.

Porter - Essential Duties and Responsibilities

• Cleans and polishes lighting fixtures, marble surfaces, and trim.
• Cleans rooms, hallways, lobbies, rest rooms, corridors, elevators, stairways, laundry room, locker rooms, and other work areas.
• Sweeps, scrubs, mops, waxes, and polishes floors and stairways.
• Dusts furniture and equipment, vacuum carpets.
• Polishes metalwork, cleans tiles and saddles.
• Washes wall and woodwork.
• Washes windows, door panels, and sills.
• Empties wastebaskets.
• Cleans vacant apartments as required.
• Checks compactor, removes full compactor garbage bags and puts out for pick up per schedule. Sweeps, mops, and disinfects compactor room.
• Replenishes bathroom supplies.
• Replaces light bulbs.
• Cleans garage, basement area, and grounds.
• Shovels snow and clears walkways in winter.
• Transports small equipment or tools between departments.
• Performs other duties as assigned or needed.

Concierge - Essential Duties and Responsibilities

• Candidate must maintain a strong professional presence and be well spoken and articulate in their interactions with residents and their guests.
• Must be able to enter and track work orders into the system that are submitted by residents or staff members.
• Primary responsibility for maintaining proper access and security of the building for residents, employees, and guests including monitoring of security camera feeds and in-person entranceways into the premises.
• Strong observational and diagnostic skills to proactively recognize and escalate possible security or other building issues in a timely manner to resident manager.
• Properly screen all visitors to the building and announce welcomed visitors via the building’s intercom system.
• Assist with retrieving packages for tenants from the package room per established protocols.
• Ensure package room is maintained in an orderly manner.
• Assist with other duties that may be assigned by management.

Qualifications:

Experience

• One to three months prior experience related Porter or Custodial experience and/or training.
• Prior experience as a concierge in residential building preferred.
• Excellent customer service skills.
• Must be proficient with a computer and be familiar with using Microsoft Outlook.
• Prior direct experience and proven track record in a similar role preferred.

Leadership/Personal Skills

• Team player able to work well with others.
• Strong customer service skills and managing tenant relationships in an extremely professional and courteous manner.
• Excellent oral and communication skills.
• Exemplary work ethic and attention to detail with a focus on building cost control and efficiency.
• Multi-tasking and management of multiple projects/tasks concurrently.
• Ability to take direction from Superintendent, Facilities Director, and Management staff.

Requirements:

• High School or GED Preferred.

The Phipps Houses Group of Companies and Phipps Neighborhoods are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, marital status, sexual orientation, gender identity, pregnancy, citizenship, status as a protected veteran, or status as a qualified individual with disability, or any other characteristic protected by applicable law. The Phipps Houses Group of Companies and Phipps Neighborhoods organizations are committed to integrity, excellence, and diversity among its employees.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities