Porter Car Washer

Mike Bass Ford; Sheffield Township (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

Mike Bass Ford in Sheffield Township, Ohio is seeking a Porter to maintain cleanliness and organization of vehicles, supporting both Sales and Service Departments. The ideal candidate will focus on customer satisfaction by ensuring prompt service and paying attention to detail.

The role requires strong teamwork skills and the ability to maintain professionalism in various situations. A high school degree or equivalent and prior experience in an automotive setting are preferred.

Qualifications

• Customer satisfaction focus and professionalism.
• Ability to work effectively with others.
• Maintains composure under pressure.
• Effective planning and prioritizing skills.

Responsibilities

• Cleans and maintains vehicles before delivery.
• Interacts with multiple dealership departments.
• Maintains high performance under deadlines.
• Maintains stock of cleaning materials.
• Observes safety procedures while handling hazardous substances.

Skills

Customer satisfaction focus

Teamwork

Attention to detail

Adaptability

Basic math skills

Education

High School degree or equivalent

Job description

JOB DESCRIPTION

Porter

GENERAL SUMMARY

Cleans, moves, and maintains vehicles. Assists Sales and Service Departments.

REPORTS TO

Service Manager

DUTIES AND RESPONSIBILITIES

Achieving High Standards

Principal Duties and Responsibilities:

• Contributes to customer satisfaction by providing prompt, efficient, and quality service.
• Provides service and sales departments with customer valet service.
• Pays attention to small details before delivering a car to a customer.
• Cleans vehicle before delivery to customer.

Additional Duties and Responsibilities:

• Anticipates customers’ needs.

Working Effectively with Others

Principal Duties and Responsibilities:

• Interacts successfully with multiple dealership departments.
• Follows and carries out oral and written instructions.

Additional Duties and Responsibilities:

• Maintains positive, approachable attitude when dealing with internal and external customers.

Handling Pressure

Principal Duties and Responsibilities:

• Maintains composure while experiencing changes in work priorities or procedures.
• Maintains high performance levels while facing time deadlines or handling multiple tasks.

Additional Duties and Responsibilities:

• Maintains professional demeanor when faced with unanticipated problems, complications or delays.

Managing Complexity

Principal Duties and Responsibilities:

• Focuses attention on priority work to ensure that deadlines are met.
• Maintains stock of cleaning materials.

Additional Duties and Responsibilities:

• Identifies and supports opportunities for methods or process improvement.

Responsible for other duties as assigned and/or required by business need.

Applying the Basics

Principal Duties and Responsibilities:

• Observes all relevant health and safety procedures, particularly with regard to handling and storing hazardous substances.
• Uses basic math skills to perform calculations.

Additional Duties and Responsibilities:

• Completes forms accurately.

Understanding and Using Business Knowledge

Principal Duties and Responsibilities:

• Has overall understanding of dealership business objectives.

Additional Duties and Responsibilities:

• Attends training courses as required.

SKILL REQUIREMENTS

Achieving High Standards - focuses on ensuring customer satisfaction, getting results, getting details right, and displaying professionalism and integrity. This includes anticipating customer needs, overcoming obstacles, seeking solutions, self‑starting rather than passively waiting for direction, accomplishing tasks, and showing concern for all aspects of the job while following ethical standards set by the company.

Working Effectively with Others - focuses on valuing teamwork, listening, speaking and writing effectively, and influencing customers. This includes being aware of the impact of one’s own behavior on others, considering feelings and viewpoints of others, adjusting explanations for different audiences to ensure understanding, expressing ideas clearly in written text, and using appropriate communication styles to persuade others to change their opinion.

Handling Pressure - focuses on adapting to change, maintaining composure, and resolving conflicts. This includes changing priorities and procedures, maintaining performance under stress and opposition, being sensitive to time deadlines, maintaining a positive and professional attitude, understanding others’ points of view, and analyzing all viewpoints objectively.

Managing Complexity - focuses on planning and prioritizing, analyzing problems, and making decisions. This includes establishing priorities and organizing workload to accomplish goals and meet deadlines to support business growth.

Applying the Basics - focuses on referencing written information, applying basic math skills, using computers and technical systems, completing forms, and following safety procedures. This includes processing information from tables, written text, and charts; executing practical math problems; using systems to input or access information; and completing paperwork so that all information is correctly recorded.

Responsible for other duties as assigned and/or required by business need.

EDUCATION/CERTIFICATION REQUIREMENTS

• High School degree or equivalent preferred

EXPERIENCE

• One year experience in an automotive environment

PHYSICAL REQUIREMENTS

• Driving a vehicle