Service Drive Porter

Terre Haute Chevrolet; Terre Haute (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

FSA/HSA

Life Insurance

Disability Insurance

PTO

Employee Assistance Program

Job summary

Terre Haute Chevrolet is seeking a dedicated individual to provide excellent customer service by safely operating vehicles and transporting customers to their destinations. You will assist with on-lot movements, check in new vehicles, assign stock numbers, and ensure keys and tags are correct for inventory and service areas.

Further responsibilities include supporting the detailing and prep teams, washing and detailing as needed, and communicating effectively with customers and colleagues.

Qualifications

• Customer service oriented with focus on safety and professionalism.
• Ability to operate both manual and automatic transmission vehicles.
• Strong time management and scheduling skills.
• Excellent communication with customers and team members.

Responsibilities

• Operate motor vehicles to transport service/repair customers to off-site locations.
• Check in new vehicles and assign stock numbers; ensure keys and tags are correct.
• Park vehicles in inventory or service areas; support detailing and prep for sale.
• Wash and detail vehicles as needed and coordinate with Detail team.

Skills

Customer service

Safe driving

Time management

Communication

Valid driver’s license

Education

High school diploma or equivalent

Job description

Description

PURPOSE OF JOB:

This individual contributor position is responsible for ensuring strong customer service by safely operating motor vehicles, including driving customers to their destinations. Also responsible for operating motor vehicles on the lot, checking in new vehicles, assigning stock numbers, ensuring proper keys and tags, and washing and waxing vehicles.

JOB DUTIES:

Service Drive Operational Duties:

• Operates motor vehicles to safely and efficiently transport service/repair customers to off-site locations, such as their homes or places of employment.
• Physically checks new vehicles into the retail facility, noting and reporting any damage from transit.
• Assigns stock numbers to each new vehicle, puts the number in the vehicle window, and ensures that the proper keys are in the vehicle and tagged.
• Parks vehicles in inventory, in stock for new vehicles, or in the service area for vehicles being serviced.
• Checks retailer trades for possible damage.
• Washes and waxes new vehicles and dresses the tires.
• Washes serviced vehicles and moves them to the designated service parking area.
• Frequently checks status of new and pre-owned vehicles to ensure proper detailing prior to sale, such as working with the Detail team members to detail, fill up gas tanks, wash and wax, etc. in preparation for sale.
• Provides back-up support to Detail team members as may be needed.

General

• Ensure prompt and regular attendance.
• Perform other appropriate duties as may be assigned by Management.
• Travel as business needs may require.

Quality & Continuous Improvement

• Personally commit to quality in all aspects of work.
• Provide “World Class Customer Service” for internal and external customers.
• Participate in and promote the established Quality Improvement Process (QIP) for continuous improvement.
• Participate in teams to research, measure, and correct problems and to strive for process improvement.
• Communicate and exemplify the Company’s Mission Statement, Vision Statement, Values, and Philosophy.

Full-Time Employee Benefit Options Include:

• Health, Dental, & Vision Insurance
• 401(k) Retirement Savings Plan with Company Match, including Roth option
• Flexible Spending Accounts and/or Health Savings Accounts, including potential for company contributions based on annual health risk assessments
• Life and Accidental Death & Dismemberment Insurance
• Short- and Long-Term Disability Insurance
• Supplemental Voluntary Insurance Policies with options for Critical Illness, Hospital Indemnity, and Accidents
• Paid Time Off for Vacation, Sick, and Holidays
• Employee Assistance Program

This does not necessarily list all responsibilities, duties, requirements, or efforts associated with the job. While this list is intended to be an accurate reflection of the job, the company reserves the right to review and modify as circumstances or business needs require.

Requirements

Education:

• High school diploma/equivalent is minimally required.

Experience:

• Prior automotive industry experience is preferred.
• Experience safely operating motor vehicles is preferred.

Other Knowledge, Skills, Abilities & Competencies:

• Demonstrate strong customer service skills.
• Demonstrate safe driving practices in accordance with legal and departmental requirements.
• Ability to operate both manual and automatic transmission vehicles.
• Ability to estimate time of service or repair jobs for purposes of efficient scheduling.
• Time management skills to meet customer needs and prioritize accordingly.
• Strong communications skills with customers, coworkers, management, vendors, and others in the course of our business.
• Maintain confidentiality of business information.
• Must possess and continuously maintain a valid driver’s license with an acceptable driving record.