Porter Car Washer

Mike Bass Ford; Kentucky; On-site; USD 30,000 - 40,000; Full time

Job summary

Mike Bass Ford in Kentucky is seeking a Porter to join their team. In this role, you will ensure customer satisfaction by providing quality valet services and preparing vehicles for delivery. You will interact with multiple departments and maintain a positive attitude even under pressure.

The ideal candidate will have a high school degree, one year of automotive experience, and a solid understanding of customer service principles to achieve high standards and meet business objectives.

Qualifications

• Valid driver's license and clean driving record required.
• One year experience in automotive environment preferred.
• Ability to manage time effectively and prioritize tasks.

Responsibilities

• Provide customer valet service for the sales and service departments.
• Clean vehicles before delivery and anticipate customer needs.
• Interact with various dealership departments effectively.

Skills

Customer satisfaction

Teamwork

Attention to detail

Stress management

Education

High School degree or equivalent preferred

Job description

Job Title: Porter

Reports to: Service Manager.

DUTIES AND RESPONSIBILITIES

Achieving High Standards

• Contributes to customer satisfaction by providing prompt, efficient, and quality service.
• Provides service and sales departments with customer valet service.
• Pays attention to “small details” before delivering a car to a customer.
• Cleans vehicle before delivery to customer.
• Anticipates customers’ needs.

Working Effectively with Others

• Interacts successfully with multiple dealership departments.
• Follows and carries out oral and written instructions.
• Maintains positive, approachable attitude when dealing with internal and external customers.

Handling Pressure

• Maintains composure while experiencing changes in work priorities or procedures.
• Maintains high performance levels while facing time deadlines or handling multiple tasks.
• Maintains professional demeanor when faced with unanticipated problems, complications or delays.

Managing Complexity

• Focuses attention on priority work to ensure that deadlines are met.
• Maintains stock of cleaning materials.
• Identifies and supports opportunities for methods/process improvement.

Applying the Basics

• Observes all relevant health and safety procedures, particularly with regard to handling and storing hazardous substances.
• Uses basic math skills to perform calculations.
• Completes forms accurately.

Understanding and Using Business Knowledge

• Has overall understanding of dealership business objectives.
• Attends training courses as required.

SKILL REQUIREMENTS

Achieving High Standards focuses on ensuring customer satisfaction, getting results, getting details right, and displaying professionalism and integrity. This includes anticipating customer needs, overcoming obstacles, seeking solutions, self-starting rather than passively waiting for direction, accomplishing tasks and showing concern for all aspects of the job as well as following ethical standards set by the company.

Working Effectively with Others focuses on valuing teamwork, listening, speaking and writing effectively, and influencing customers. This includes being aware of the impact of one’s own behavior on others, considering feelings and viewpoints of others, adjusting explanations for different audiences to ensure understanding, expressing ideas clearly in written text, using appropriate communication styles to persuade others to change their opinion.

Handling Pressure focuses on adapting to change, maintaining composure, and resolving conflicts. This includes changing priorities and procedures, maintaining performance under stress and opposition, being sensitive to time deadlines, maintaining positive and professional attitude, understanding others’ “points of view” and analyzing all viewpoints objectively.

Managing Complexity focuses on planning and prioritizing, analyzing problems, and making decisions. This includes establishing priorities and organizing workload to accomplish goals and meet deadlines to support FIRTFT, customer handling, and business growth.

Applying the Basics focuses on referencing written information, applying basic math skills, using computers and technical systems, completing forms, and following safety procedures. This includes processing information from tables, written text, and charts; executing practical math problems; using systems to input or access information; and completing paperwork so that all information is correctly recorded.

EDUCATION/CERTIFICATION REQUIREMENTS

• High School degree or equivalent preferred.

EXPERIENCE

• One year experience in automotive environment.

PHYSICAL REQUIREMENTS: WORKING CONDITIONS

• Driving a vehicle.

Responsible for other duties as assigned and/or required by business need.