Porter Car Washer

Mike Bass Ford; Sheffield Township (OH); On-site; USD 16,531 - 22,041; Full time

Job summary

Mike Bass Ford Porter position seeks an assistant to clean, move, and maintain vehicles, aiding Sales and Service departments. The role focuses on prompt, quality service and attention to detail to ensure car readiness for delivery.

The role requires teamwork, adherence to instructions, and a positive attitude under pressure while maintaining safety standards. High School diploma and automotive experience are preferred.

Qualifications

• High School degree or equivalent preferred.
• One year experience in automotive environment.

Responsibilities

• Contributes to customer satisfaction by providing prompt, efficient, and quality service.
• Provides service and sales departments with customer valet service.
• Cleans vehicle before delivery to customer.
• Anticipates customers’ needs.
• Interacts successfully with multiple dealership departments.
• Follows and carries out oral and written instructions.
• Maintains a positive, approachable attitude when dealing with internal and external customers.
• Maintains composure while experiencing changes in work priorities or procedures.
• Maintains high performance levels while facing time deadlines or handling multiple tasks.
• Maintains professional demeanor when faced with unanticipated problems, complications or delays.
• Focuses attention on priority work to ensure that deadlines are met.
• Maintains stock of cleaning materials.
• Identifies and supports opportunities for methods/process improvement.
• Responsible for other duties as assigned and/or required by business need.

Skills

Customer satisfaction

Attention to detail

Professionalism

Teamwork

Communication

Integrity

Education

High School degree or equivalent

Job description

Job Description

Porter – cleans, moves, and maintains vehicles and assists Sales and Service Departments. Reports to Service Manager.

Duties and Responsibilities

Achieving High Standards

• Contributes to customer satisfaction by providing prompt, efficient, and quality service.
• Provides service and sales departments with customer valet service.
• Pays attention to small details before delivering a car to a customer.
• Cleans vehicle before delivery to customer.

Additional Duties and Responsibilities (Anticipating customer needs)

• Anticipates customers’ needs.

Working Effectively with Others

• Interacts successfully with multiple dealership departments.
• Follows and carries out oral and written instructions.

Additional Duties and Responsibilities (Positive attitude)

• Maintains a positive, approachable attitude when dealing with internal and external customers.

Handling Pressure

• Maintains composure while experiencing changes in work priorities or procedures.
• Maintains high performance levels while facing time deadlines or handling multiple tasks.

Additional Duties and Responsibilities (Professional demeanor)

• Maintains professional demeanor when faced with unanticipated problems, complications or delays.

Managing Complexity

• Focuses attention on priority work to ensure that deadlines are met.
• Maintains stock of cleaning materials.

Additional Duties and Responsibilities (Process improvement)

• Identifies and supports opportunities for methods/process improvement.

Responsible for other duties as assigned and/or required by business need.

Skill Requirements

Achieving High Standards focuses on ensuring customer satisfaction, getting results, getting details right, and displaying professionalism and integrity. This includes anticipating customer needs, overcoming obstacles, seeking solutions, self‑starting rather than passively waiting for direction, accomplishing tasks and showing concern for all aspects of the job as well as following ethical standards set by the company.

Working Effectively with Others focuses on valuing teamwork, listening, speaking and writing effectively, and influencing customers. This includes being aware of the impact of one’s own behavior on others, considering feelings and viewpoints of others, adjusting explanations for different audiences to ensure understanding, expressing ideas clearly in written text, and using appropriate communication styles to persuade others to change their opinion.

Handling Pressure focuses on adapting to change, maintaining composure, and resolving conflicts. This includes changing priorities and procedures, maintaining performance under stress and opposition, being sensitive to time deadlines, maintaining positive and professional attitude, understanding others’ points of view and analyzing all viewpoints objectively.

Managing Complexity focuses on planning and prioritizing, analyzing problems, and making decisions. This includes establishing priorities and organizing workload to accomplish goals and meet deadlines to support FIRTFT, customer handling, and business growth.

Applying the Basics focuses on referencing written information, applying basic math skills, using computers and technical systems, completing forms, and following safety procedures. This includes processing information from tables, written text, and charts; executing practical math problems; using systems to input or access information; and completing paperwork so that all information is correctly recorded.

Responsible for other duties as assigned and/or required by business need.

Education / Certification Requirements

• High School degree or equivalent preferred.

Experience

• One year experience in automotive environment.

Physical Requirements / Working Conditions

• Driving a vehicle.