Portal Functional Consultant

Sylogist; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Sylogist is seeking a full-time Portal Functional Consultant to support the Victim Services Suite. The role is client-facing and focused on portal discovery, requirements, wireframes, and CRM mappings, collaborating with Dev and project teams to ensure delivery aligns with customer needs.

Ideal candidates have 5+ years of functional consulting or business analysis experience, strong communication, and the ability to manage multiple priorities in a remote-first environment. U.S.

Qualifications

• Minimum 5 years of relevant experience in functional consulting or business analysis.
• U.S. citizen and able to pass FBI background check, as required by customers.
• Strong client-facing experience, including gathering and documenting requirements.
• Experience developing user stories and wireframes.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication with customers.

Responsibilities

• Lead client-facing portal discovery sessions and gather portal-specific requirements.
• Document portal requirements and develop wireframes based on customer needs.
• Collaborate with CRM Functional Consultants on user stories and acceptance criteria, including portal wireframes in Azure DevOps.
• Document CRM mapping for the portal.
• Work closely with Portal Developers, CRM Consultants, PMs and other team members throughout delivery.
• Review portal builds to ensure functionality aligns with documented requirements and wireframes.
• Support portal UAT, review functionality and retest portal defects.
• Validate that the portal meets customer business requirements.
• Maintain accurate and up-to-date portal documentation throughout implementation.

Skills

Client-facing experience

Requirements gathering

Wireframes

Communication skills

Analytical/problem-solving

Collaboration with technical teams

Tools

Azure DevOps

Microsoft Dynamics 365 CRM

Job description

At Sylogist, we are purpose-driven to “empower the good our customers do.”

We provide SaaS-based software solutions to the non-profit, government, and education sectors, and we take immense pride in the work of our customers and the products we build to support them. Our team is collaborative, enthusiastic and delivers on our promises. If you want to apply your skills to improve trusted technology that supports over 2000 customers around the world, then let’s talk!

Position Overview

Join our growing Victim Services Suite (VSS) team as a full-time Portal Functional Consultant!

We are seeking an experienced, client-facing Functional Consultant to support portal implementations within SylogistGov's Victim Services Suite. The ideal candidate will have at least 5 years of relevant functional consulting or business analysis experience, with strong skills in requirements gathering, documentation, and working with customers and technical delivery teams.

In this role, you will lead portal discovery, document requirements, develop wireframes, and define CRM mapping for the portal. You will also review portal builds, support user acceptance testing, and collaborate with the broader implementation team to ensure portal functionality meets customer requirements.

If you're passionate about innovation, excel at embracing challenges, and are driven by improving systems based on real user feedback, this role is for you!

Responsibilities Include

Lead client-facing portal discovery sessions and gather portal-specific requirements.

Document portal requirements and develop wireframes based on customer needs.

Collaborate with the CRM Functional Consultant on user stories and acceptance criteria, including adding portal wireframe snapshots to user stories in Azure DevOps.

Document CRM mapping for the portal.

Work closely with Portal Developers, CRM Functional Consultants, Project Managers, and other implementation team members throughout delivery.

Review portal builds to ensure functionality aligns with documented requirements and wireframes.

Support portal user acceptance testing (UAT), including reviewing functionality and retesting portal defects.

Validate that the portal meets customer business requirements.

Maintain accurate and up-to-date portal documentation throughout implementation.

What We Look for in You

Must-Haves

Minimum 5 years of relevant experience in functional consulting or business analysis.

Must be a U.S. citizen and able to pass an FBI background check, as required by our customers.

Strong client-facing experience, including gathering and documenting business and functional requirements.

Experience developing user stories and wireframes.

Strong analytical and problem-solving skills.

Excellent verbal and written communication skills, particularly in customer interactions and requirements documentation.

Ability to collaborate effectively with technical teams and manage multiple priorities.

Nice-to-Haves

Experience with Microsoft Dynamics 365 CRM.

Experience with victim services, Department of Corrections, jail management systems, or other government software implementations.

Familiarity with data exchanges involving jail management systems, court systems, or other criminal justice systems.

Experience supporting data migration activities.

Familiarity with Azure DevOps and Agile methodologies.

Why Join Sylogist?

We're an inclusive, remote-first company that values the personal and professional growth of its employees! At Sylogist, you'll experience:

• A company where you can really make a meaningful impact
• A healthy work-life balance
• Benefits that cover health, wealth, and wellness

If you’re as excited about making a difference as we are, we would love to hear from you!

Sylogist is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Sylogist will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Sylogist does not offer sponsorships. All candidates must provide proper employment documentation showing immediate eligibility to work in the country in which the role is based.