Port Services Customer Care Specialist

NFI Industries; Port Wentworth (GA); On-site; USD 34,000 - 52,000; Full time

Job summary

NFI Industries in Port Wentworth, GA seeks a Port Services Customer Service Representative to handle inquiries, process orders and receipts, and coordinate with Traffic and Operations. You will greet visitors, answer calls, and support the Customer Service Supervisor.

The role requires strong MS Office skills, accurate data entry, and excellent communication. You will work with shipping documents, invoices, and service levels to ensure timely, courteous service for customers.

Qualifications

• HS diploma or equivalent required.
• Strong computer knowledge including MS Office applications.
• Basic typing skills.
• Familiarity with 10-key.
• Shipping software systems including UPS and Federal Express.
• Excellent oral and written communication skills.
• Excellent customer service skills.
• Must be able to work in varying facility conditions.
• Ability and availability to work irregular or extended hours including nights, weekends and potentially holidays as needed.

Responsibilities

• Interacts in a good working relationship with customers by responding to inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc.
• Processes and inputs all customer orders
• Produces stock reports to check for product availability
• Produces all related paperwork and necessary information required for customer work orders
• Coordinates special and last minute shipping requests with the Traffic and Operations Departments
• Provides follow up with other departments to ensure service standards are being met
• Assures proper invoicing of accounts by verifying computer generated invoices
• Prepares shipping and tracing information to customers as required
• Maintains damage records and back order logs
• Communicates customer feedback to management including any signs of dissatisfaction
• Acts as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes
• Oversees all paperwork associated with orders and maintain the corresponding files
• Maintains current and accurate procedure manual, which details the processing requirements for each account

Skills

MS Office

Typing 10-key

Customer service

Communication skills

Shipping software

Clerical skills

Education

HS diploma or equivalent

Tools

UPS

FedEx

Job description

NFI Industries in Port Wentworth, GA seeks a Port Services Customer Service Representative to handle inquiries, process orders and receipts, and coordinate with Traffic and Operations. You will greet visitors, answer calls, and support the Customer Service Supervisor.

The role requires strong MS Office skills, accurate data entry, and excellent communication. You will work with shipping documents, invoices, and service levels to ensure timely, courteous service for customers.