Port Services Customer Care and Shipping Coordinator

NFI; Paramount (CA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k Plan

Paid Time Off

Parental Leave

Job summary

NFI in Paramount, CA is seeking a Port Services Customer Service Representative to handle inquiries, process orders and manage shipments with a focus on accuracy and courteous service.

You will interact with customers, coordinate with Traffic and Operations, prepare paperwork and invoices, and maintain records to ensure on-time delivery and customer satisfaction. This position requires strong MS Office skills and the ability to work evenings or weekends if needed.

Qualifications

• HS diploma or equivalent required.
• Strong computer knowledge including MS Office applications.
• Basic typing skills.
• Familiarity with 10-key.
• Shipping software systems including UPS and Federal Express.
• Excellent oral and written communication skills.
• Excellent customer service skills.
• Must be able to work in varying facility conditions.
• Ability to work irregular or extended hours including nights, weekends and holidays.

Responsibilities

• Respond to customer inquiries and complaints regarding work orders and shipments.
• Process and input customer orders.
• Produce stock reports to check product availability.
• Prepare and file all paperwork for customer work orders.
• Coordinate urgent shipping requests with Traffic and Operations.
• Provide follow-up with other departments to meet service standards.
• Verify invoices and ensure proper invoicing.
• Prepare shipping/tracking information for customers.

Skills

Customer service

Oral and written communication

Typing

10-key familiarity

Flexibility

Adaptability

Education

HS diploma or equivalent

Tools

MS Office

UPS/FedEx shipping software

Job description

NFI in Paramount, CA is seeking a Port Services Customer Service Representative to handle inquiries, process orders and manage shipments with a focus on accuracy and courteous service.

You will interact with customers, coordinate with Traffic and Operations, prepare paperwork and invoices, and maintain records to ensure on-time delivery and customer satisfaction. This position requires strong MS Office skills and the ability to work evenings or weekends if needed.