Port Experience Lead: Embarkation & Events

Xanterra; Miami (FL); On-site; USD 180,000 - 240,000; Full time

Job summary

Windstar Cruises seeks a senior leader to own and elevate the end-to-end guest experience in port, including embarkation, debarkation, DDEs, and special events ashore. You will orchestrate tours, port operations, and the experience layer above tours, partnering with Product Development to ensure seamless execution.

You will design minute-by-minute guest journeys, oversee logistics, staffing, and communications across ships, ports, and partners, and drive on-brand, high-impact experiences with a

Responsibilities

• You will orchestrate tours, port operations, and the experience layer above tours, partnering with Product Development to ensure seamless execution.

Job description

Windstar Cruises seeks a senior leader to own and elevate the end-to-end guest experience in port, including embarkation, debarkation, DDEs, and special events ashore. You will orchestrate tours, port operations, and the experience layer above tours, partnering with Product Development to ensure seamless execution.

You will design minute-by-minute guest journeys, oversee logistics, staffing, and communications across ships, ports, and partners, and drive on-brand, high-impact experiences with