Port Experience Lead: Embarkation & Events

Xanterra; Miami (FL); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Life & Disability

Vacation & Holidays

401(k) with Company Match

Employee Discounts & Travel Deals

Job summary

Windstar Cruises seeks a senior leader to own and elevate the end-to-end guest experience in port, including embarkation, debarkation, DDEs, and special events ashore. You will orchestrate tours, port operations, and the experience layer above tours, partnering with Product Development to ensure seamless execution.

You will design minute-by-minute guest journeys, oversee logistics, staffing, and communications across ships, ports, and partners, and drive on-brand, high-impact experiences with

Qualifications

• 5+ years in cruise, travel, destination management, or large-scale live event operations, with direct turn-port or ground-operations experience.

Responsibilities

• Design and oversee the minute-by-minute guest journey for embarkation, debarkation, DDEs, and port events.
• Coordinate with ships, port agents, vendors, Shore Excursions, Hotel Operations, Entertainment to execute pier and port experiences.
• Own the on-site hotel and transfer execution, including scheduling and guest transportation logistics.
• Lead the turn-port review process and contingency planning to mitigate disruptions.
• Maintain SOPs and standards for embark/debark and port events; drive continuous improvement.
• Communicate plans and changes clearly to cross-functional teams for reliable execution.

Skills

Guest experience design

Operational planning

Cross-functional communication

Problem solving under pressure

On-call readiness

Tools

MPX

Seaware

HubSpot

Job description

Windstar Cruises seeks a senior leader to own and elevate the end-to-end guest experience in port, including embarkation, debarkation, DDEs, and special events ashore. You will orchestrate tours, port operations, and the experience layer above tours, partnering with Product Development to ensure seamless execution.

You will design minute-by-minute guest journeys, oversee logistics, staffing, and communications across ships, ports, and partners, and drive on-brand, high-impact experiences with