Porsche Pro-Product Specialist at Murgado Motor Werks

Murgado Automotive Group; Barrington (IL); On-site; USD 25,000 - 28,000; Full time

Job summary

Porsche Barrington, part of Murgado Automotive Group, seeks a Porsche Pro/Product Specialist to greet showroom guests and prepare them for appointments with Client Advisors. You will provide feature information and assist with vehicle details to ensure a smooth showroom experience.

You will maintain knowledge of inventory, contact customers via CRM for encore deliveries, and support daily showroom goals while staying informed about campaigns and incentives.

Qualifications

• High school diploma or GED required.
• Must have a clean driving record.
• Positive, solutions-based communication skills.
• Strong project management and hospitality skills.
• Ability to read and comprehend simple instructions, memos.

Responsibilities

• Greets customers and prepares appointments with Client Advisors.
• Advises customers on features, benefits, functionality, and information.
• Ensures customers understand operating features, warranty, and paperwork.
• Keeps informed of current vehicle inventory and location.
• Contacts customers through CRM to schedule encore deliveries.
• Tracks vehicle market conditions and incentives.
• Attends sales meetings and events as scheduled.
• Records all showroom traffic (name, email, phone).
• Performs on-site and remote New and Certified Pre-Owned deliveries as needed.
• Sends personalized welcome emails/calls within 3 days of purchase to schedule encore deliveries.
• Escalates inquiries to Sales and Management as needed.
• Maintains daily/weekly/monthly showroom goals.
• Keeps up with manufacturer campaigns.
• Greets and assists customers on showroom floor.
• Collaborates with management to meet showroom needs.
• Performs other duties as assigned.

Skills

Clear driving record

Communication skills

Hospitality skills

Project management

Reading comprehension

Education

High school diploma or GED

Job description

Porsche Barrington is part of one of the best automotive groups (Murgado Automotive Group) in the country. We are currently looking for the right candidate who is passionate about cars and especially the Porsche brand to become our newest Porsche Pro/Product Specialist.

The Porsche Pro/Product Specialist greets customers in the showroom, preparing them for their appointment with their Client Advisor. Maintains a high level of customer contact and hospitality during the visit. The Porsche Pro/Product Specialist provides information on the features and options to the clients on the vehicles they have purchased.

Essential Duties of a Porsche Pro-Product Specialist

Greets customers and prepares appointments with Client Advisors.

The Product Specialist advises customers on features, benefits, functionality, and information.

Ensures that each customer understands the vehicle's operating features, warranty, and paperwork.

Stays informed of current vehicle inventory and location.

Contact customers through CRM to schedule encore deliveries

Tracks changing vehicle market conditions and incentives.

Attends sales meetings and special events as scheduled.

Is familiar with departmental sales objectives.

Records all lot traffic - name, email, and phone number.

Performing on-site and remote, when applicable, New and Certified Pre-Owned Deliveries and second delivery/demonstration (encore)

Performing a personalized welcome email and phone call within three days of New or CPO vehicle purchase to each customer, with a goal of scheduling an encore delivery

Escalating customer inquiries and pending items to appropriate Sales and Management staff

Maintaining daily, weekly, and monthly goals corresponding to the objectives of the dealership

Keeping current with Motor Werks and factory advertising campaigns

Greeting and assisting customers on the showroom floor if necessary

Work directly with management team to understand the needs of contribution to the showroom and adapt to meet those needs.

Required to perform other duties as requested, directed, and assigned

Education and Experience

High school diploma or general education degree (GED) required; or one to three months related experience and/or training; or equivalent combination of education and experience

Job Knowledge and Skills

Must have a clean driving record

Must have positive, solutions-based communication skills

Strong project management and hospitality skills

Ability to read and comprehend simple instructions, short correspondence, and memos

Ability to speak effectively before groups of customers or employees of organization

$18 - $20 an hour

Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.

We are an employer who participates in the E-verify program with the Department ofHomeland and Security.

We strongly believe that our team is what makes our dealerships best in class. When you join our team, you become more than an employee; you become part of a friendly, tight-knit family. We care about you and your dreams, ambitions and goals. And the opportunity for growth is endless. We only promote from within our company and the sky is the limit.