Complex Care Manager, Population Health

Duke University; Durham (NC); On-site; USD 70,000 - 95,000; Full time

Job summary

Duke University Health System's Duke Connected Care seeks a Population Health Care Manager to oversee Complex Care Management in Durham, NC. You will manage a designated caseload, coordinate discharge planning, and ensure seamless care transitions across the continuum.

Qualifications include a BSN or MSW, 3 years of hospital case management experience, and certification (ACM/CCM/ANCC) within 2 years of hire. RN license in NC is required.

Qualifications

• Ability to work effectively in a self-directed role.
• Ability to multi-task and solve complex issues.
• Excellent written and verbal communication skills.
• Basic computer skills are required.

Responsibilities

• Monitor daily census and caseload to ensure each patient is assessed.
• Coordinate care transitions including discharge planning and homecare arrangements.
• Maintain communications with health care team on assessment findings and orders.
• Provide education on benefits, guidelines, and discharge processes to patients and families.
• Collaborate with Utilization Management to support payer negotiations and avoid denials.
• Document assessments, discharge plans, and actions per guidelines.

Skills

Self-directed work

Multi-tasking

Problem solving

Written skills

Verbal skills

Computer skills

Education

BSN

MSW

Job description

Duke University Health System's Duke Connected Care seeks a Population Health Care Manager to oversee Complex Care Management in Durham, NC. You will manage a designated caseload, coordinate discharge planning, and ensure seamless care transitions across the continuum.

Qualifications include a BSN or MSW, 3 years of hospital case management experience, and certification (ACM/CCM/ANCC) within 2 years of hire. RN license in NC is required.