Population Health Coordinator - ACM

Astrana Health, Inc.; California; Hybrid; USD 26,000 - 30,000; Full time

Job summary

Astrana Health, Inc. is seeking a highly motivated Population Health Coordinator - Ambulatory Care to support member and provider outreach and care coordination.

This role reports to a Supervisor - ACM and aims to scale operations within the population health program. The position requires experience with SNP Case Management, proficiency in MS Office, and the ability to communicate in Mandarin or Cantonese.

Qualifications

• High school diploma or GED required.
• Experience with SNP Case Management is a plus.
• Experience using Microsoft Word, Excel and Outlook.

Responsibilities

• Outreach to members/providers via phone or written communication.
• Assist ACM nurses with member assessment and communication (eligibility, records, care activities).
• Attend health plan meetings and trainings; support audit preparation.
• Ensure efficient use of resources and achieve performance benchmarks.
• Provide mentorship to ACM Coordinators and lead delegated projects.
• Assist in developing training for new ACM coordinators.
• Perform other duties as assigned.

Skills

MS Office proficiency

Mandarin or Cantonese

Education

High school diploma or GED

Tools

Word

Excel

Outlook

Job description

Location: 600 City Parkway West 10th Floor, Orange, CA 92868

Compensation: $19.00 - $22.00 / hour

Department: HS - ACM

Location: 600 City Parkway West 10th Floor, Orange, CA 92868

Compensation: $19.00 - $22.00 / hour

Description

We are currently seeking a highly motivated Population Health Coordinator - Ambulatory Care. This role will report to a Supervisor - ACM and enable us to scale in the healthcare industry.

Our Values

• Put Patients First
• Empower Entrepreneurial Provider and Care Teams
• Operate with Integrity & Excellence
• Be Innovative
• Work As One Team

What You'll Do

• Responsible for member/provider outreach and notification (telephonic and/or written) utilizing department templates
• Responsible for assisting ACM nurses with member assessment and communication, which includes but is not limited to eligibility verification, requesting medical records, creating case, and documenting care activity
• Participate in all health plan and department meetings and trainings as applicable
• Assist with health plan audit preparation
• Ensures maximum utilization of resources
• Exceed standard benchmarks with performance objectives
• Provide ongoing support and mentorship to ACM Coordinator I and other team members as needed.
• Take the lead in delegated projects and assignments
• Assist in the development of training for new ACM coordinators
• Perform other duties, projects and actions as assigned

Qualifications

• High school diploma OR GED
• Experience using Microsoft applications such as Word, Excel and Outlook

You're great for this role if

• Previous experience with SNP Case Management
• Able to speak and understand Mandarin or Cantonese
• Experience working in a MSO/IPA/Health Plan

Environmental Job Requirements and Working Conditions

• Our organization follows a hybrid work structure where the expectation is to work both in office and at home on a weekly basis. The office is located at 600 City Parkway West 10th Floor, Orange, CA 92868.
• The target pay range for this role is $19 - $22 per hour. This salary range represents our national target range for this role.

Astrana Health is proud to be an Equal Employment Opportunity and Aff…? We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at [e-mail] to request an accommodation.

Additional Information

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.