Case Management Coordinator - SNF

Astrana Health; Monterey Park (CA); Hybrid; USD 27,552 - 34,440; Full time

Job summary

A healthcare organization is seeking a Case Management Coordinator I in Monterey Park, CA. This role involves assisting case managers, coordinating discharges, and managing authorization requests. The ideal candidate should have at least a high school diploma, with 2 years of experience in a managed care environment. Proficiency in medical terminology and Microsoft applications is essential. This is a hybrid role with a pay range of $20.00 - $25.00 per hour, depending on experience and location.

Qualifications

• Minimum of 2 years experience in managed care environment preferred.
• Ability to solve problems in a fast-paced work environment.

Responsibilities

• Assist Case Manager(s) in compiling information.
• Communicate with hospitals and other facilities.
• Coordinate discharges and authorization requests.

Skills

Knowledge of medical terminology

Proficient with Microsoft applications

Good organizational skills

Good verbal and written communication skills

Ability to multitask

Education

High School Graduate or equivalent

Tools

EZCAP

Job description

Location: 1600 Corporate Center Dr., Monterey Park, CA 91754

Compensation: $20.00 - $25.00 / hour

Department: HS - ICM

Location: 1600 Corporate Center Dr., Monterey Park, CA 91754

Compensation: $20.00 - $25.00 / hour

Description

Job Title: Case Management Coordinator I
Department: Health Services – ICM

About the Role:
Assist Case Manager(s), Specialist, Supervisor & Manager in assigned area of responsibility, including compiling information (open & close inpatient cases), fax authorization letters to providers, including sending denial letters and keeping records. Provide and coordinate information with outside agencies.

What You'll Do

• Comply with CM policies and procedures. Annual review of selected CM policies
• Provide support to case managers on day-to-day activities
• Sort, stamp and distribute incoming faxes
• Create authorization/tracking numbers for all discharge planning admissions
• Obtain in-patient discharge orders, clinical documents and follow-up discharge plan dates
• Communicate with Hospitals, SNF, Acute Rehab & other admitting facilities on status/updated discharge plan
• Provide authorization(s) for services requested on discharge (i.e., DME, Home Health, others)
• Update authorization notes to include the status of tracking number
• Notify admitting facility case management team & medical group case manager(s) all discharge needs of patient(s) status
• Assist in researching problems that occurs in case management department in a timely fashion
• Responsible for follow-up and returning department calls
• File and scan hospital records as assigned
• Report to CM Lead 3, supervisor & manager on activities or problems occurring throughout the day
• Attend to provider and interdepartmental calls in accordance with exceptional customer service
• Demonstrate professional responsibility in the role of Discharge Planner
• Coordinating/Managing all discharges from In Patient and SNF. Handles at least 15-40 discharges a day
• Arranging/Coordinating all D/C plan to Home Health, Hospice, IV and DME
• Follow up call to Home Health admitted on a weekends
• Creating/approving Authorizations/ cases for Home Health, Hospice, DME and IV
• Responsible for reviewing TARS 30-70 a day (Treatment Authorization Request) and approving it
• Doing on-call after office hours/weekends when needed a coverage
• Other duties as assigned
  
  

Qualifications

• High School Graduate or equivalent
• A minimum of 2 year experienced in managed care environment to include but not limited to an IPA or MSO preferred
• Knowledge of medical terminology, RVS, CPT, HPCS, ICD-9 codes
• Proficient with Microsoft applications’ and EZCAP
• Good organizational skills
• Good verbal and written communication skills
• Must have the ability to multitask and problem solve in a fast pace work environment

You're great for this role if:

• Punctuality, precision with details, creativity, etc. would be helpful for this position
• Ability to follow directions and perform work independently according to department standards
• Able to function effectively under time constraint
• Able to maintain confidentiality at all times
• Willingness to accept responsibility and desire to learn new task
• Ability to comply and follow company policies and procedures
• Must be a strong team player, punctual and have excellent attendance record
  
  

Environmental Job Requirements and Working Conditions

• Our organization follows a hybrid work structure where the expectation is to work both in office and at home on a weekly basis. The office is located at 1600 Corporate Center Dr., Monterey Park, CA 91754.
• The total compensation target pay range for this role is $20.00 - $25.00 per hour. Actual compensation will be determined based on geographic location (current or future), experience, and other job-related factors.

Astrana Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at [e-mail] to request an accommodation.

Additional Information:
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.