Quality Health Navigator

Astrana Health; Monterey Park (CA); Hybrid; USD 30,307 - 34,440; Part time

Job summary

A healthcare organization is seeking a Quality Health Navigator to enhance member engagement and adherence to quality programs. This hybrid role involves outreach, appointment scheduling, and managing patient data while requiring fluency in Mandarin, Cantonese, or Spanish. A high school diploma is necessary, with preference for an associate's degree. The position offers a pay range of $22 - $25 per hour and involves occasional onsite requirements in California.

Qualifications

• Must reside in California to fulfill occasional onsite requirements.
• At least one year of healthcare related experience.
• Ability to work independently with limited supervision.

Responsibilities

• Conduct outreach to members with specified clinical gaps.
• Schedule appointments for patients.
• Manage work through multiple portals for patient data.

Skills

Fluent in Mandarin

Fluent in Cantonese

Fluent in Spanish

Excellent organizational skills

Strong attention to detail

Effective interpersonal communication

Excellent customer service skills

Education

High school diploma or GED

Associate's degree or higher

Tools

Microsoft Office

Job description

Join to apply for the Quality Health Navigator role at Astrana Health

Department: Quality - Clinical Operations

Location: 568 W. Garvey Ave, Monterey Park, CA 91754

Compensation: $22.00 - $25.00 / hour

Description

The Health Navigator helps to drive increased engagement and member adherence for key quality program measures. This includes managing multi-modal forms of communication including phone, sms, email and portal. This role collaborates with other teams within the organization to deliver care to members in a coordinated and streamlined manner. This role may also interface with providers, health plans and other partners on an as needed basis.

*Please note preferred work schedule at the bottom of the page

Our Values

• Put Patients First
• Empower Entrepreneurial Provider and Care Teams
• Operate with Integrity & Excellence
• Be Innovative
• Work As One Team

What You'll Do

• Conduct outreach to members with specified clinical gaps to help coordinate care and gap closure activities
• Schedule appointments for patients with the internal team and/or external provider offices
• Manage work through multiple portals required to access all relevant patient data
• Conduct outreach to provider offices in efforts to help patients schedule appointments, relay relevant health information, or obtain medical records
• Manage sms and email queues as assigned for incoming and outgoing patient communication
• Able to communicate with members in a language with or without the use of translation services • Manage basic office functions such as faxing, voicemail, and mail
• Able to accurately enter patient data into relevant platforms and document outcomes in a clear and concise manner
• Able to educate patients on basic healthcare terminology and topics
• Pre-visit prep: assist with confirmation calls, rescheduling, and chart prep
• Post-visit work: assist in closing out any visit orders, such as referrals, faxing of notes, sending lab referrals, etc
• Assist patients in completing health questionnaires and documenting responses within EMR and/or designated platform
• Maintain all patient data in compliance with the organization’s PHI practices and following Health Insurance Portability and Accountability Act (HIPAA) standards
• Other duties as assigned

Qualifications

• Must reside in California to fulfill occasional onsite requirements
• Must be fluent in Mandarin, Cantonese, or Spanish
• Minimum of high school diploma or GED; Associate's degree or higher preferred
• At least one (1) year of healthcare related experience
• Reliable transportation and willingness to travel to office locations and provider sites as needed
• Ability to keep a high level of confidence and discretion when dealing with sensitive information
• Ability to prioritize and effectively multi-task
• Excellent organizational skills and strong attention to detail
• Excellent analytical critical reasoning
• Effective interpersonal/professional communication skills with patients, peers, providers, health plans or other internal/external colleagues
• Excellent customer service skills
• Ability to work independently with limited supervision
• Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint, etc.)

You are great for this role if:

• You are local to San Gabriel Valley and can be onsite occasionally as needed
• You have at 2+ years of IPA/MSO/HP experience, or general healthcare experience
• Medical Assistant certification
• Call center or sales experience
• Electronic medical record and/or practice management system experience
• You thrive in a fast-paced environment
• You are self-driven, a quick learner, patient, and able to work with people of different personalities

Environmental Job Requirements and Working Conditions

• The total pay range for this role is $22 - $25 per hour. This salary range represents our national target range for this role.
• This role follows a hybrid work structure where the expectation is to work at home and onsite as needed on a weekly basis. This position will be primarily remote with occasional travel to provider offices in the San Gabriel Valley area. The home office is located at 1600 Corporate Center Dr., Monterey Park, CA 91754.
• Preferred working hours: Tuesday - Saturday: 8am - 5pm or Monday - Friday 10am to 7pm

Astrana Health is proud to be an Equal Employment Opportunity and Aff… (EEO statement continues as originally provided).