Population Health Care Manager — Team Lead

Duke Health; Durham (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Duke Health is seeking a Care Management Team Lead to oversee a multidisciplinary team and ensure high-quality care coordination for Medicare Fee-for-Service patients in Durham and surrounding areas.

The role emphasizes clinical/functional expertise in QA/QI, engagement/referral, and care planning, with responsibilities spanning supervision, staff development, and policy-aligned interventions.

Qualifications

• Bachelor's degree in a clinical field such as Nursing, Counseling, Social Work, Therapy, Allied Health, or related.
• 3 years of clinical experience required.
• Extensive management experience in care/case management.
• ACM or CCM certification within 3 years of hire or by 2020-12-31 (as per text).

Responsibilities

• Coordinate and facilitate timely interventions for identified populations following policies.
• Monitor and engage staff and management to improve care management and payer negotiations.
• Participate in hiring/firing processes for care management staff.
• Conduct monthly supervision with direct reports and provide team updates and coaching.
• Shadow direct reports at least once per evaluation period and provide feedback.
• Deliver one-on-one and group training on workflow, documentation, and patient care.
• Manage time and attendance in the API system and complete routine audits for quality.

Skills

Clinical leadership

Team management

Strategic planning

Education

Bachelor's degree in a clinical field

ACM or CCM certification within 3 years

Job description

Duke Health is seeking a Care Management Team Lead to oversee a multidisciplinary team and ensure high-quality care coordination for Medicare Fee-for-Service patients in Durham and surrounding areas.

The role emphasizes clinical/functional expertise in QA/QI, engagement/referral, and care planning, with responsibilities spanning supervision, staff development, and policy-aligned interventions.