Population Health Care Team Lead - Impact & Mentoring

Duke University; Durham (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Duke University’s Population Health Care Manager team lead position is based on-site in Durham, NC, and focuses on supervising a care management staff to ensure quality care and compliance. The role collaborates with PHMO leadership and Dukewell initiatives to implement effective care interventions and performance improvements.

The Team Lead may handle a small caseload while guiding staff, ensuring timely documentation, medication reconciliation, and care planning within established workflows.

Qualifications

• Bachelor's degree in a clinical field such as Nursing, Counseling, Social Work, Therapy, Allied Health, or community health related fields.
• 3 years of clinical experience required.
• Care/Case management experience within different settings i.e. Home Health, Community, Gen. Med
• Strategic Planning experience

Responsibilities

• Coordinate and facilitate timely implementation of appropriate interventions for identified customer populations following established policies and procedures.
• Monitor, support, and engage staff and management in opportunities to enhance care management and negotiations with payers using data from multiple sources.
• Participate in the hiring/firing process of staff across care management.
• Engage with direct reports monthly via supervision and team meetings to provide updates, training, and coaching.
• Shadow each direct report at least once per evaluation period and conduct one-on-one and group training on workflow, documentation, and patient care.
• Manage time and attendance for staff in the API system and conduct routine audits for quality and patient care.

Skills

Clinical experience

Care/Case management

Strategic planning

Education

Bachelor's degree in clinical field

Job description

Duke University’s Population Health Care Manager team lead position is based on-site in Durham, NC, and focuses on supervising a care management staff to ensure quality care and compliance. The role collaborates with PHMO leadership and Dukewell initiatives to implement effective care interventions and performance improvements.

The Team Lead may handle a small caseload while guiding staff, ensuring timely documentation, medication reconciliation, and care planning within established workflows.