Poppyscotland Database Coordinator

Royal British Legion; United States; Remote; GBP 29,000 - 42,000; Full time

Benefits offered by this job

28 days paid holiday

Pension scheme 6–14%

Flexible working options

Employee Assistance Programme

Learning courses

Volunteer opportunities

Travel loans / Cycle to Work

Job summary

Poppyscotland is seeking a Database Coordinator on an 18-month fixed-term contract to manage supporter data behind fundraising activities. You will handle donations, maintain records, imports and CRM operations, ensuring accuracy, security and ready-to-use data for teams.

You’ll work with Charity CRM (ThankQ) or similar platforms, Excel and SQL, solving data issues and supporting system improvements. Remote with occasional travel in the UK.

Qualifications

• Experience with CRM databases, ideally Charity CRM (ThankQ) or similar (Raiser's Edge, Salesforce or Microsoft Dynamics).
• Strong Excel skills and working knowledge of SQL.
• Comfortable handling large volumes of data, understanding database structures, reporting and testing.
• Able to explain technical information clearly to colleagues who aren't database specialists.

Responsibilities

• Manage supporter data behind fundraising activity and ensure accuracy for teams.
• Process donations and maintain accurate supporter records; manage data imports and integrations.
• Oversee daily CRM operations and investigate discrepancies; ensure data is secure and ready for use.
• Collaborate with Fundraising, Poppy Appeal and Finance; contribute to system improvements and testing.

Skills

CRM databases

Excel

SQL

Data accuracy

Problem solving

Tools

ThankQ (Charity CRM)

Raiser's Edge

Salesforce

Microsoft Dynamics

Job description

About The Role

We’re looking for a Poppyscotland Database Coordinator to join us on an 18-month fixed-term contract, taking a hands on role in managing the supporter data that sits behind our fundraising activity. From processing donations and maintaining accurate supporter records to managing data imports, integrations and daily CRM operations, you’ll be responsible for keeping our database running smoothly. It’s a varied role where you’ll work with different types of data, investigate discrepancies and make sure information is accurate, secure and ready for teams to use.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

You’ll work closely with colleagues across Fundraising, the Poppy Appeal and Finance, becoming a trusted point of contact for database queries and technical support. Alongside the day-to-day management of our Charity CRM system, you’ll have the opportunity to get involved in system improvements, testing new functionality and refining processes to make our data management more efficient. We’re looking for someone who enjoys getting into the detail, can spot problems before they become bigger issues and has the confidence to investigate, challenge and resolve them.

You’ll bring experience of working with CRM databases, ideally Charity CRM (ThankQ) or a similar platform such as Raiser’s Edge, Salesforce or Microsoft Dynamics, together with strong Excel skills and a working knowledge of SQL. You’ll be comfortable handling large volumes of data, understand database structures, reporting and testing, and know how important accuracy is when dealing with supporter information. Just as importantly, you’ll be organised, approachable and able to explain technical information clearly to colleagues who aren't database specialists. If you enjoy combining technical problem-solving with practical, hands-on database management, this is a great opportunity to put your expertise to work within Poppyscotland.

You will be contracted to your home address, and you will perform most of your work remotely there, with occasional travel (incl. For monthly team meetings).

Employee benefits include -

• 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
• Enhanced paid maternity, paternity and adoption leave
• Generous pension scheme with employer contributions ranging from 6% to 14%, depending on length of service
• Range of flexible working options may be available, depending on your role
• Employee Assistance Programme providing confidential counselling, financial and legal advice
• Range of courses delivered by learning specialists to support your development goals and objectives
• Opportunities to volunteer
• Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

As part of our commitment to inclusion, we offer interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s).