Employment Consultant (North Wales)

The Poppy Factory; United States; Hybrid; USD 37,000 - 48,000; Full time

Benefits offered by this job

Home-based/hybrid working

28 days basic annual leave + bank hols

Pension contributions up to 14% after

Job summary

The Poppy Factory is seeking an Employment Consultant to work in a home- and community-based setting with regular local travel. The role focuses on empowering veterans and family members to secure meaningful employment through coaching, mentoring, and strengths-based guidance.

You will manage a diverse caseload, collaborate with regional organisations and local employers, and maintain safeguarding and case records.

Qualifications

• Provide tailored information, advice and guidance to help veterans secure meaningful and sustainable work.
• Use coaching, mentoring and strengths-based approaches to support clients.
• Maintain high-quality case records and manage diverse caseloads with care.

Responsibilities

• Provide tailored information, advice and guidance to help veterans secure meaningful and sustainable work.
• Manage a diverse caseload with care and professionalism.
• Develop partnerships with regional organisations to generate referrals and address barriers to employment.

Skills

Coaching

Mentoring

Empathy

Caseload management

Job description

Location: Home- and community-based with regular local travel

ideally located within Colwyn Bay area

Hours: Full time 37.5 hours per week

part time or flexible working options considered

Contract: 2 years fixed term with possibility of extension

At The Poppy Factory, we believe that everyone who has served our country deserves the opportunity to build a fulfilling life beyond the armed forces. For over a century, we have stood alongside veterans and their families, evolving our services to support veterans and adult family members to overcome barriers to employment and transform their lives.

We are now seeking a passionate and person-centred Employment Consultant to join our team. This is a role for someone who believes in potential, not limitations – someone who can walk alongside clients with empathy and determination, empowering them to take ownership of their employment journey.

You’ll provide tailored information, advice and guidance to help veterans secure meaningful and sustainable work, managing a diverse caseload with care and professionalism. Using coaching, mentoring and strengths-based approaches, you will help individuals identify their goals, build resilience and move confidently towards lasting employment outcomes.

Collaboration is at the heart of this role. You will develop strong partnerships with regional organisations to generate referrals and address wider barriers such as mental health, housing or addiction, while also building strong relationships with local employers to create real opportunities for your clients, and sharing best practice with your colleagues in the team.

With a strong understanding of local labour markets and safeguarding practices, you'll maintain high-quality case records, contribute to continuous improvement, and actively participate in team development. Adaptability, initiative and resilience are key, as we respond to the evolving needs of our clients and the communities we serve.

Welsh language is highly desirable for this role.

Equality & Diversity

We are committed to equality, valuing diversity, and promoting inclusion within our workforce, including the volunteers who give their time to us. We work to maintain an environment where the needs and aspirations of all employees are met, irrespective of characteristics protected under the legislative framework of the Equality Act 2010. We expect everyone to understand and accept their personal responsibility to recognise and value differences and the unique contributions that people make to the way we deliver our work.

As an equal opportunities employer our commitment is to take positive measures to recruit people from underrepresented groups, and we actively encourage applicants from diverse backgrounds. As a Disability Confident employer, we offer a guaranteed interview for any job applicant with a disability who meets the essential criteria for the role. Please indicate in your covering letter if you wish to be considered under this scheme (please note, you must demonstrate the essential criteria for the role to qualify for a guaranteed interview). We are also happy to discuss reasonable adjustments to the application or interview process to accommodate disabled candidates.

We are a family friendly employer and happy to discuss flexible working arrangements. We encourage applicants to contact us to discuss if they have any questions before applying.

Working at The Poppy Factory

The Poppy Factory aims to be an exemplar employer. We recognise the impact that working with a challenging cohort can have on our staff, which is why we prioritise work/life balance and support mechanisms including training, supervision and EAP provision.

The Poppy Factory provides competitive terms and conditions of employment, including:

• Opportunity for home-based/hybrid and flexible working
• 28 days’ basic annual leave per year (including a day in lieu of Armistice Day, and 3 days’ closure between Christmas and New Year), rising to 32 days with long service, plus bank holidays
• Double-matched pension contributions up to 10% employer contribution, rising to 14% after 5 years.
• Variety in the role, a mix of travelling in your area, home working and occasional visits to the historic Poppy Factory in Richmond, London
• The opportunity to develop your region and build relationships with employers and other support services that best meet the needs of the people you’re supporting.

The closing date for this vacancy will 24 November 2026.

First stage interviews are expected to take place on 26 November, with second stage interviews scheduled for 1 December.