Pop Culture Retail Associate – Customer Experience Wizard

BoxLunch & Hot Topic; Clinton Charter Township (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

BoxLunch & Hot Topic is seeking a Sales Associate to deliver an exceptional in-store experience for fans of pop culture. You will share product knowledge, assist customers, stock and merchandise the floor, and support a visually appealing store environment.

You will work at the register, promote add-on sales, and collaborate with management to maintain store standards. The role emphasizes teamwork and customer engagement in a dynamic retail setting.

Qualifications

• Retail sales experience and passion for pop culture.
• Strong customer service and communication skills.
• Ability to lift up to 50 pounds and be on your feet.
• Must be 18 years of age or older.

Responsibilities

• Provide an amazing shopping experience that encourages repeat visits.
• Stock and replenish products and maintain visual standards.
• Operate the register and drive add‑on sales (BOPIS, curbside).
• Assist with planogram changes and store merchandising.
• Communicate fashion trend information to management and HQ.
• Help maintain stock room organization and store tidiness.
• Collaborate with team to ensure smooth store operations.
• Other duties as assigned by Store Leader.

Skills

Customer service

Communication

Teamwork

Retail experience

Fandom knowledge

Tools

POS system

Job description

BoxLunch & Hot Topic is seeking a Sales Associate to deliver an exceptional in-store experience for fans of pop culture. You will share product knowledge, assist customers, stock and merchandise the floor, and support a visually appealing store environment.

You will work at the register, promote add-on sales, and collaborate with management to maintain store standards. The role emphasizes teamwork and customer engagement in a dynamic retail setting.