Poolside Server | AMA | Casual

AccorHotel; Wailea-Makena (HI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Benefits package

401(k)

Duty meal

F&B discount

Wellness offerings

Benefit card

Learning programs

Career growth

CSR activities

Job summary

Fairmont Kea Lani is seeking a Server for AMA Bar & Grill - Poolside to deliver warm, personalized service in an outdoor, social atmosphere. You will learn and share menu details, assist guests with recommendations, and keep guests feeling valued throughout their dining experience.

This role emphasizes teamwork, guest satisfaction, and adherence to high standards of hospitality, with competitive benefits and growth opportunities within the property.

Qualifications

• Minimum 2 years serving in high-volume, upscale settings is preferred.
• Knowledge of menu items and wine is advantageous.
• Ability to remain calm and courteous under pressure.

Responsibilities

• Confirm station assignment and complete opening duties.
• Provide engaging, personalized service in outdoor, poolside setting.
• Maintain aloha spirit and guest-focused atmosphere.
• Ensure accurate knowledge of garnishes, contents and preparation methods.
• Collaborate with team to meet guest needs efficiently.

Skills

Serving experience

Customer service

Interpersonal skills

Wine knowledge

Education

High School diploma

Hospitality degree (asset)

Job description

What is in it for you:

• Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like; Basic life insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
• 401(k)
• One complimentary duty meal for all employees that work more than 6 hours per shift
• Food & Beverage discount at Fairmont Kea Lani (venue specific and discount may vary)
• Wellness Offerings
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

You are an ambassador for the exceptional service and cuisine that are hallmarks of our food & beverage experience. As aServerat AMA Bar & Grill - Poolside your warm, personal attention and knowledge of our outstanding offerings will make guests feel unique and valued in a relaxed, outdoor and social atmosphere.

Hourly: $16.00

What you will be doing:

• Confirm station assignment
• Complete daily opening checklist and duties assigned
• Have full knowledge of all menu items, garnishes, contents and preparation methods
• Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests
• Focus attention on guest needs, remaining calm and courteous at all times

Schedule

Due to the nature of the hospitality industry, employees are required to work varying schedules, including weekends and holidays, to accommodate the business and demands of the hotel.

Your experience and skills include

• Minimum 2years’ serving experience in high volume, upscale full service restaurant preferred
• Previous fine dining experience and wine knowledge is an asset
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Strong interpersonal and problem solving abilitiesAbility to work well under pressure in a fast paced environment
• Ability to work cohesively and collaboratively as part of a team

Licenses or Certificates

• TB Clearance required
• Maui County Liquor Card required
• Hawaii Food Safety Certification required

Education

• High School diploma (or equivalent) and/or vocational training
• Degree in Hospitality or Tourism is an asset

Your working environment

• Work tasks are performed outdoors where conditions vary throughout the year
• Must be able to lift and carry 50 lbs.
• Must be able to push and pull 50lbs.
• Constant standing, walking and reaching
• Frequent lifting/carrying, pushing and pulling
• Occasional crouching, bending, stooping, and kneeling
• Requires grasping, writing, repetitive motions, listening, hearing and visual acuity

All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

Visa Requirements

Applicants must be legally eligible to work the United States

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Hospitality is a work of heart! #fairmontcareers #alwayskealani