Server | Ko Restaurant | Part-time

Fairmont Hotels & Resorts; Wailea (HI); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Medical, Vision & Dental

401(k)

Duty meal for employees

Food & Beverage discount

Wellness offerings

Accor worldwide employee rate

Academies learning programs

Career growth opportunities

CSR activities

Job summary

Fairmont Kea Lani in Wailea, Maui, Hawaii, is seeking a Kō Server to provide inspired food & beverage service that connects guests to our destination. You will showcase our diverse cuisine with detailed knowledge and warm hospitality, delivering moments that become memories.

The role requires a minimum of two years serving in a high-volume luxury setting, a valid TB clearance and Hawaii state health standards compliance. Weekends and holidays are required.

Qualifications

• High school diploma or equivalent required.
• Minimum two years serving experience in a high-volume restaurant preferred in luxury hotel environment.
• Wine knowledge is an asset.

Responsibilities

• Confirm station assignment.
• Complete daily opening checklist and duties.
• Follow sequence of service from welcome to table reset.
• Have full knowledge of menu items, garnishes, contents and preparation methods.
• Engage guests with passion and emotional connection to the dining experience.
• Participate in monthly departmental sales promotions.
• Adhere to Hawaii food handling safety standards and cleanliness guidelines.
• Time management to complete side work and maintain service flow.

Skills

Customer service

Hospitality

Education

High School diploma or equivalent

Job description

Company Description

Discover the essence of Maui at Fairmont Kea Lani, Hawai‘i’s only all-suite and villa luxury resort. Nestled on the pristine white sands of Wailea’s Polo Beach, this award-winning oceanfront paradise defines quintessential Hawaiian luxury with a state-of-the‑art spa, island inspired cuisine and authentic cultural experiences.

From full‑moon staff hikes and beach clean‑ups to appreciation luncheons and birthday holidays, our team provides endless opportunities to learn and grow in both your personal and professional development. Live and work in a place you love!

What Is In It For You

• Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like Basic life insurance, TDI and Long‑Term Disability for regular Full‑time and Part‑time employees
• 401(k)
• One complimentary duty meal for all employees that work more than 6 hours per shift
• Food & Beverage discount at Fairmont Kea Lani (venue specific and discount may vary)
• Wellness Offerings
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

Job Description

Providing Inspired Food & Beverage to highlight the destination we represent is one of our passions. As a Kō Server, you will be a hospitality ambassador that will connect our guests to the delectable cuisine inspired by our diverse culture and island home. Your detailed knowledge, colorful descriptions of our offerings and impeccable service will help us showcase our passion and accomplish our mission of turning moments into memories.

Hourly Rate: $16.00

What You Will Be Doing

• Confirm station assignment
• Complete daily opening checklist and duties assigned
• Follow Fairmont Kea Lani sequence of service which will include but not limited to the following: welcome guest, introduce venue with approved verbiage, set table with glassware, take beverage order, pour water/juice/coffee, take food order, punch in order to POS, pick up drinks and deliver, set table, pick up food, deliver food, maintain table adhering to sanitation guidelines, bus tables, present check, and reset the table ready for the next guest.
• Have full knowledge of all menu items, garnishes, contents and preparation methods.
• Bring passion towards the guest experience and actively look for ways to emotionally engage with our guests.
• Actively participate in monthly departmental sales promotions.
• Adhere to the State of Hawaii & EHC (Environmental Health Consultancy) food handling safety standards
• Organize time so all side work is completed according to shift demand
• Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests

Schedule: Due to the nature of the hospitality industry, employees are required to work varying schedules, including weekends and holidays, to accommodate the business and demands of the hotel.

Qualifications

Education

• High School diploma (or equivalent) and/or vocational training

Experience

• Minimum two (2) years serving experience in a high volume restaurant is required, preferably in a luxury hotel environment required
• Previous fine dining experience and wine knowledge is an asset
• Previous experience in a 4 diamond hotel environment is an asset

Licenses or Certificates

• TB Clearance
• Maui County Liquor Card
• Food Safety Certification or ServSafe Certification

All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

Visa Requirements

Applicants must be legally eligible to work the United States.

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Join our ‘ohana today

Visit our website to learn more about living and working for Fairmont Hawai’i. www.fairmonthawaiijobs.com