Poolside Host: Luxury Guest Experience & VIP Care

Starwood Hotels; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Starwood Hotels is seeking a Pool Host/Hostess to be the first point of contact for guests at our pool and outdoor dining areas, delivering a warm, welcoming arrival experience. You will manage seating, reservations, guest flow, and service pace, ensuring exceptional experiences through attentive hospitality and proactive service.

The role emphasizes strong communication, organization, and the ability to multitask in a fast-paced environment, with flexibility to work varied shifts, including

Qualifications

• Previous host/hostess experience preferred, ideally in a luxury hospitality environment.
• Strong communication and guest service skills.
• Excellent organizational skills and ability to multitask in a fast-paced setting.
• Positive attitude and team-oriented mindset.
• Proficient verbal and written English communication skills.
• Ability to stand and walk for extended periods.
• Flexible schedule, including weekends, holidays, and varying shifts based on business needs.

Responsibilities

• Welcome and escort guests to poolside seating areas in a gracious and professional manner.
• Manage reservations, waitlists, and seating assignments to maximize guest satisfaction and operational efficiency.
• Monitor guest flow and coordinate with service teams to ensure smooth operations.
• Greet and acknowledge VIP guests in a professional and personalized manner.
• Anticipate guest needs and respond promptly and courteously.
• Communicate wait times and provide updates to guests as needed.
• Maintain a clean, organized, and professional host stand and work area.
• Answer phone inquiries and direct calls appropriately.
• Assist servers, bussers, and food runners by communicating guest information and table status.
• Coordinate special requests, celebrations, and VIP arrangements with management.
• Stay knowledgeable about hotel amenities, dining outlets, and resort offerings.
• Perform opening and closing duties as assigned.
• Ensure compliance with company policies, health and safety standards, and departmental procedures.
• Embody the 1 Hotels Vision, Mission, and Brand Pillars through every guest interaction.

Skills

Communication skills

Guest service

Organizational skills

Multitasking

English proficiency

Physical stamina

Flexible schedule

Job description

Starwood Hotels is seeking a Pool Host/Hostess to be the first point of contact for guests at our pool and outdoor dining areas, delivering a warm, welcoming arrival experience. You will manage seating, reservations, guest flow, and service pace, ensuring exceptional experiences through attentive hospitality and proactive service.

The role emphasizes strong communication, organization, and the ability to multitask in a fast-paced environment, with flexibility to work varied shifts, including