Poolside Guest Experience Associate

Troon International; Heber City, Northern (UT, KY); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Red Ledges in Heber City, Utah, is seeking a Pool Attendant to maintain a clean, safe, and welcoming pool environment for members and guests. The role focuses on member service, deck upkeep, and supporting daily pool operations to ensure an enjoyable experience.

Responsibilities include greeting guests, managing towels, taking orders, and assisting with daily checklists while complying with health and safety policies. Weekend and holiday availability required.

Qualifications

• Previous customer service experience preferred, especially in hospitality or recreation, but not required.
• Strong interpersonal and communication skills.
• Ability to remain attentive and professional in a fast-paced outdoor environment.
• Self-motivated with the ability to identify tasks and maintain an organized workspace.
• Tips/SIPS Certification (required if age 21 or older).
• CPR and First Aid Certification preferred but not required.

Responsibilities

• Greet members and guests with a warm and friendly attitude and assist with pool check-in procedures.
• Maintain the cleanliness and organization of the pool deck, cabanas, and surrounding areas.
• Remove used towels, trash, and food trays from poolside areas and dispose of them properly.
• Wash, fold, stock, and distribute towels to ensure members have access to fresh towels throughout the day.
• Monitor the pool area to ensure compliance with posted pool rules and notify supervisors of safety concerns.
• Take food and beverage orders from members and deliver them promptly and accurately from the kitchen.
• Assist members by answering questions and responding to requests promptly.
• Complete opening, closing, and daily operational checklists.
• Assist with basic housekeeping tasks in locker rooms, including restocking towels and supplies.
• Support pool events or activities as directed by supervisors.
• Follow all health, safety, and facility policies.
• Perform other duties as assigned by Pool Managers or Supervisors.

Skills

Customer service

Interpersonal skills

Outdoor work

Organized

Job description

Red Ledges in Heber City, Utah, is seeking a Pool Attendant to maintain a clean, safe, and welcoming pool environment for members and guests. The role focuses on member service, deck upkeep, and supporting daily pool operations to ensure an enjoyable experience.

Responsibilities include greeting guests, managing towels, taking orders, and assisting with daily checklists while complying with health and safety policies. Weekend and holiday availability required.