Poolside Concierge: Luxury Club Hospitality

Ultipro; Miami, Northern (FL, KY); Hybrid; USD 26,000 - 34,000; Full time

Benefits offered by this job

Healthcare Benefits

401(k) with employer match

Paid time off

Job summary

Grove Isle Racquet & Yacht Club in Miami, FL is seeking a Full-Time Pool Concierge to welcome members and guests, assist with pool access, and provide attentive, discreet service in a premium private-club environment.

The role emphasizes building relationships, knowledge of club amenities, and effective collaboration with the pool team to deliver seamless experiences; compensation is $22.00 per hour, with benefits described.

Qualifications

• Experience in hospitality or private clubs preferred.
• Exceptional interpersonal and customer-service skills.
• Polished, professional demeanor and English communication.
• Ability to manage guest check-in and pool access per policies.
• Strong organizational skills and attention to detail.
• Willingness to work weekends/holidays and flexible hours.

Responsibilities

• Greet members and guests and make a professional first impression.
• Manage pool access and member check-in per club policies.
• Address members by name and recognize preferences.
• Assist with seating, towels, umbrellas, and amenities requests.
• Maintain knowledge of club amenities, hours, events, and activities.
• Escalate safety or operational issues to management when needed.
• Coordinate with Pool Attendant and Pro Shop to ensure service.

Skills

Hospitality experience

Customer service

Interpersonal skills

Verbal communication

Relationship building

Preference recognition

Organizational skills

Discretion

Problem solving

Composure

Teamwork

English proficiency

Flexible schedule

Job description

Grove Isle Racquet & Yacht Club in Miami, FL is seeking a Full-Time Pool Concierge to welcome members and guests, assist with pool access, and provide attentive, discreet service in a premium private-club environment.

The role emphasizes building relationships, knowledge of club amenities, and effective collaboration with the pool team to deliver seamless experiences; compensation is $22.00 per hour, with benefits described.